PERMANENT

FULL_TIME

ADAPTED_NOW

UNKNOWN

This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines. These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.

HOUR

SummaryThe Help Desk Support Specialist assists in the day-to-day operation and administration of the IT Help Desk.  This position shares responsibility for the first level of response, solving many technical issues immediately, while referring more extensive requests to IT specialists. In case of referrals, this person must be able to evaluate the urgency of each problem and assign the appropriate status to a help ticket.Excellent Customer Service is the core of this position.  Also vital is the previous knowledge of and/or the ability to learn a wide range of IT topics.  These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.This position will primarily be working in a traditional office setting.  For tasks outside the Help Desk, this position will be required to work in classrooms, labs and offices around campus and on rare occasions, may be required to work outside its normal work schedule.  For hardware and delivery-related tasks, being able to lift objects up to 40lb is required.Primary job responsibilities include:<ul><li>Day-to-day operation of the Help Desk.  This includes answering and addressing Help Desk calls, emails and walk-ins and, wherever possible, clarifying and solving end user problems immediately.</li><li>Help Desk ticket system management, analysis, and support.  This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines.</li><li>Co-authoring and updating the IT Knowledgebase articles.</li><li>Co-supervision of the Help Desk student assistants.  This involves assisting in managing the student assistants with tasks including scheduling, training, and assigning work.</li><li>Ordering Supplies.  This would mainly be ordering paper and toner for the Library Public printers and other miscellaneous User Services related items.</li><li>Assisting with campus computing support tasks including, but not limited to: <ul><li>General hardware and software support on all college-provided computers.</li><li>Delivery and setup of computing and printing equipment.</li><li>Assisting with updates on lab and classroom computers.</li><li>Responding to desktop support-related help tickets.</li></ul></li><li>Preparing and managing loaner laptops for Faculty and Staff.  The Help Desk has a small collection of loaner Dell and Mac laptops that are loaned out in 2 week increments to Skidmore Faculty and Staff. This position co-manages the loaning out of the laptops, preparing them and keeping track of them.</li><li>Taking care of documented tasks and fixes outlined in the IT Knowledgebase articles, such as account resets, MFA resets, and printer installs on faculty, staff and student computers.</li></ul>Required Qualifications:Education: Associates degree required for the position. BA/BS degree preferred.   Other qualifications include:<ul><li>One year of call center experience or a similar customer service-related field is required.  At least one year of related information technology experience is preferred.  Experience in Microsoft Windows and Apple Macintosh operating systems and software such as Microsoft Office is very important.  A background in higher education technology support is beneficial.</li><li>Knowledge of Windows and Macintosh computers is advantageous. Familiarity with additional hardware (mobile devices, scanners, and other external devices), basic networking, classroom management and presentation technologies is desirable. Basic management skills are preferred. The ability to communicate effectively using a variety of modalities (phone, email, walk-in traffic) is critical. Also requires analytical reasoning, problem solving, organizational/time management skills, and flexibility, initiative and resilience to stress. Demonstrated skill in the area of customer service is valued.</li></ul>Pay rate: $23.00 - $25.00 per hourRequired documents needed to apply:<ul><li>On-line application</li><li>Cover Letter</li><li>Resume</li><li>List of Three References</li></ul> EEO STATEMENTSkidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws. Employment at Skidmore College is contingent upon an acceptable post-offer background check result. CREATIVE THOUGHT MATTERS.<img alt=" " src="https://ars2.equest.com/?response_id=8dc7a408702a2e5007001c60f3b422ba&view"/>

Skidmore College

Help Desk Support Specialist

Analysis Skills

Android

Apple Macs

Call Centers

Communication Skills

Customer Support/Service

Dell Computers

Desktop Administration

Help Desk

Higher Education

IT Service Management (ITSM)

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Knowledge Base

Laptop PC

Lift/Move 40 Pounds

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

Order Supplies

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Resolve Customer Issues

Smartphones

Systems Administration/Management

Systems Analysis

Technical Presentation

Technical Support

Time Management

Training/Teaching

monster

FEED

The Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables.

Title: Service Desk Support SpecialistEmployee Status: Regular Full TimeWork From Home Option: Not ApplicableFLSA Status: Non-ExemptJob Overview:The Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. The Service Desk Support Specialist is a highly skilled, customer focused technical professional responsible for ensuring the seamless operation of NYRA’s technology environment. This role provides Tier 1 support for end users, delivering timely resolution of hardware, software, network, and mobile device issues while maintaining exceptional service standards. The Specialist plays a key role in IT asset management, system deployment, incident handling, and supporting ITIL aligned processes. This role maintains reliable technology services and drives service improvements across all NYRA locations through technical skill, precision, and clear communication.Essential Functions:<ul><li>Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables.</li><li>Provide Tier 1 technical support for desktops, laptops, mobile devices, peripherals, and standard business applications.</li><li>Troubleshoot and resolve incidents via phone, in person, remote access tools, and the IT Service Management (ITSM) ticketing system.</li><li>Escalate complex issues to Tier 2/Tier 3 support teams in accordance with established procedures.</li><li>Document all incidents, troubleshooting steps, and resolutions accurately within the ITSM platform.</li><li>Monitor and manage the Service Desk ticket queue, prioritizing requests based on impact and urgency.</li><li>Ensure all tickets adhere to established Service Level Agreements (SLAs).</li><li>Provide exceptional customer service, ensuring timely communication and follow-up with end users.</li><li>Support onboarding and offboarding processes including account setup, equipment preparation, and access provisioning.</li><li>Create, modify, and disable user accounts within Active Directory, Microsoft 365, and other enterprise applications.</li><li>Assist with password resets, MFA enrollment, account permissions, and access troubleshooting.</li><li>Support standard operating procedures related to access control, security, and compliance.</li><li>Deploy, configure, image, and maintain desktops, laptops, tablets, and mobile devices.</li><li>Maintain accurate inventory of IT assets throughout their lifecycle, including assignment, tracking, repairs, and decommissioning.</li><li>Install, update, and configure business applications according to IT standards and policy.</li><li>Assist in coordinating hardware replacements, warranty repairs, and vendor service requests.</li><li>Provide support for conference room A/V systems, printers, scanners, and other workplace technologies.</li><li>Assist with IT projects including system upgrades, technology rollouts, and seasonal operational setups. </li><li>Support onsite technology needs across NYRA locations, including Belmont Park and Saratoga Racecourse. </li><li>Maintain and update knowledge base articles, SOPs, and user support documentation.</li><li>Identify recurring issues and recommend improvements to enhance Service Desk operations.</li><li>Participate in problem management and contribute to root cause analysis efforts.</li><li>Follow cybersecurity best practices and ensure proper handling of sensitive or regulated information.</li><li>Adhere to ITIL aligned service management processes and organizational policies.</li><li>Ensure compliance with established change control, security, and data protection standards.</li></ul>Qualifications:<ul><li>High School Diploma or GED required; an associate’s degree in information technology, Computer Science, or a related field is preferred.</li><li>Minimum of 1–2 years of experience in IT support, help desk operations, or technical customer service.</li><li>CompTIA A+ certification preferred; Network+ or other relevant IT certifications are a strong plus.</li><li>Experience supporting Windows operating systems, Microsoft 365 applications, and standard business software.</li><li>Familiarity with IT Service Management (ITSM) tools and ticketing systems.</li><li>Basic understanding of networking fundamentals, cybersecurity best practices, and user account administration.</li><li>Strong communication, customer service, and problem‑solving abilities.</li><li>Ability to work onsite across NYRA locations, including Belmont Park and Saratoga Racecourse during seasonal operational periods. </li></ul>Summary of Physical Requirements and Work Environment:The Service Desk Specialist role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace. The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional lifting (from 30-50 lbs.) may be required. The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas.Pay Range / Salary: $20.54-$27.73

New York Racing Association Careers

Service Desk Support Specialist

Access Control

Asset Management

Audioconferencing

Audiovisual

Best Practices

Business Solutions

Change Control

CompTIA A+

CompTIA Network+

Computer Science

Customer Relations

Desktop PC

Document Scanners

Enterprise Applications

Establish Priorities

High School Diploma

ITIL (IT Infrastructure Library)

Incident Response

Information/Data Security (InfoSec)

Internet Security

Inventory Management

Maintain Compliance

Maintenance Services

Microsoft Active Directory

Microsoft Product Family

Onboarding

Peripheral Hardware

Physical Demands

Procedure Development

Process Development

Process Improvement

Process Management

Remote Access

Root Cause Analysis

Service Level Agreement (SLA)

Standard Operating Procedures (SOP)

Support Documentation

Technical Operations

User Account Administration

Videoconferencing

PageUp

OTHER

Proficiency with Windows, Microsoft 365 applications and administration, call center management tools, help desk ticketing systems, and Active Directory. Manage IT Support operations, including call center management and ticket system administration, ensuring timely and efficient resolution of user issues.

YEAR

Overview:
What We DoWe calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We AreOur team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join UsYou’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.   Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities:
Requirements:<ul><li>Supervise the IT Support team, overseeing workflow, scheduling, performance, and professional development. Provide coaching and encouragement for continuous improvement and career growth.</li><li>Manage IT Support operations, including call center management and ticket system administration, ensuring timely and efficient resolution of user issues. Provide regular monthly reporting to management for strategic decision-making.</li><li>Collaborate with other departments to improve new hire orientation and training. Identify training needs, create materials, and lead sessions to ensure employees are equipped with the necessary IT skills.</li><li>Ensure users are supported with a thorough understanding of IT equipment and networks. Organize troubleshooting efforts and facilitate equipment repair when necessary.</li><li>Oversee user account administration, including permissions and access rights in Active Directory. Maintain accurate documentation and IT forms for account setup and updates.</li><li>Stay informed of company policies and IT procedures. Assist with the implementation of new technologies and ongoing system upgrades.</li><li>Develop and maintain standard operating procedures (SOPs), training materials, and other documentation to support IT operations.</li><li>Cultivate and maintain strong relationships with vendors to secure high-quality products and services.</li></ul>

Min:
USD $75,000.00/Yr.

Max:
USD $89,000.00/Yr.

Qualifications:
Qualifications:<ul><li>Bachelor’s degree in Information Technology or related field, or equivalent experience.</li><li>Minimum of 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.</li><li>Proficiency with Windows, Microsoft 365 applications and administration, call center management tools, help desk ticketing systems, and Active Directory. A basic understanding of networking is beneficial, though this role does not include network or server management.</li><li>Exceptional interpersonal and communication skills—able to build strong relationships and communicate effectively with staff, vendors, and management.</li><li>Effective prioritization and organizational skills to manage multiple tasks and meet deadlines.</li><li>Experience in creating and delivering training materials.</li></ul>“Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter.” “Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.”

Connection

Help Desk Supervisor

Call Center Management

Call Center Operations

Cloud Computing

Coaching

Computer Skills

Continuous Improvement

Corporate Policies

Documentation

Employee Orientation

Equipment Maintenance/Repair

Interpersonal Skills

Management of Information Systems/Technology (MIS)

Multitasking

Needs Assessment

Offer Letters

Operational Support

Organizational Skills

Psychiatry and Mental Health

Standards Development

Vendor/Supplier Relations

Warehousing

[AW]-iCims

You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. As a Front Desk Operations member at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers.

Front Desk Operations - Customer Service Representative: NYC, Long Island, NY, Hoboken, NJ, Greenwich, CT alts | Alteration Specialists is looking for a Front Desk Operations Representative Alts is looking for a dynamic professional Front Desk Operations member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time role in New York City, Brooklyn, NY, Long Island, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth. Responsibilities include: Front Desk - Office Management <ul><li>Maintain a professional, warm, welcoming office environment </li><li>Greet all clients, manage check-ins, pickups and payment </li><li>Answer all inbound calls to the Alteration Specialists Studio </li><li>Manage all client bookings and appointments </li><li>Process new transactions and ensure internal reporting is correct </li><li>Responsible for ordering, tracking and managing office inventory, supplies and purchases </li><li>Ensure all outsourced garments are appropriately tagged, distributed and delivered </li><li>Manage the flow of fitting room processes and appointments </li></ul>Customer Service<ul><li>Quick, warm, and on-brand customer communication across emails, calls and in-person </li><li>Thoughtful and authentic recommendations to customers through a deep understanding of their need </li><li>Thoughtful interaction with each customer </li><li>Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team </li><li>Contribute ideas to company policies to create an even better customer experience </li></ul>Operations<ul><li>Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio </li><li>Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists </li><li>Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency </li></ul>Attributes<ul><li>You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease. </li><li>You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion. </li><li>You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in. </li><li>You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list. </li><li>You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe. </li><li>You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives. </li><li>You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development. </li></ul>Experience<ul><li>Experience in customer service related roles preferred </li><li>Prior responsibilities in the fashion industry, and communications management desired. </li><li>Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired. </li></ul> *This is an entry-level/early career role.* Why the Role is Compelling As a Front Desk Operations member at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to work with a dynamic team, hone your organizational and customer service skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. We are a performance-driven company, and strong performance can lead to promotion opportunities as early as three months to our full time Studio Experience Coordinator position which would come with a raise. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth. Compensation FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.

Entry Level IT Jobs in Glens Falls, NY

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Entry Level IT Jobs in Glens Falls, NY

Help Desk Support Specialist Skidmore College

Service Desk Support Specialist New York Racing Association Careers

Help Desk Supervisor Connection

Front Desk Operations Alteration Specialists

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