Captures and records actions taken in Service Desk system following Service Desk procedures; Analyzes and resolves client operational issues related to client applications, computing or communications environment and related software/hardware; Provides training, technical support, and consultation to users and other IT staff as required; Provides technical and user training information to staff, users, consultants, and vendors regarding installed software and hardware; Assists technical application, computing and communications personnel, as appropriate in identifying and resolving problems through the use of installed diagnostic and monitoring tools; Monitors IT infrastructure and application components for proper operation within established performance, function and availability expectations to achieve service level agreements; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties. Executes daily, weekly, monthly and other periodic scheduled jobs; Schedules and generates production runs and special reports; Analyzes and resolves operational problems and consults or informs appropriate staff when assistance is required; Assists in trouble shooting application and computing and/or communications issues; Performs and completes routine maintenance, production records, activity logs and other routine documentation; Operates various data center and/or other peripheral equipment; Maintains and/or performs backups and/or restores following associated off-site storage management procedures; Maintains inventories of supplies and equipment and may move supplies and equipment where required.