p>Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; may perform matron duties; performs related duties and responsibilities as required. ABILITY:
- Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
- Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
- Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications;
- Effectively work under conditions of emergency;
- Obtain vital information from individuals in stressful or emergency situations;
- Make quick and appropriate determinations in all situations;
- Adjust quickly to changing situations and priorities;
- Use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
- Maintain accurate records;
- Type accurately at a moderate speed;
- Accurately read and interpret maps;
- Remain courteous and calm while interacting with the public;
- Handle simultaneous calls;
- Listen and comprehend radio calls while talking on the phone; and.