Typical assignments may include, but not limited to; installing SQL/Oracle databases, adding storage to a clustered environment, setting up physical stand-by DR sites, setting up dblinks, working daily with the Operating System Administrators, collecting, recording and analyzing capacity and performance data/information; identifying problems; performing investigation and inspection activities; and initiating compliance and enforcement actions (security checklists). Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.