Responsibilities / Accountabilities: Level 1:Provide technical support services to clients at MTA sites and in remote locations, including, but not limited to:Preparation and installation of hardware devices, software, apps, and files, and connection to data, voice, and mobile networks as requiredUpdate, upgrade, and replacement of hardware devices and softwareInstallation of and connection to software, apps, and files, and upgrade of and connection to software, apps, and filesReassignment of hardware devices and connection to networks as requiredRelocation of hardware devices and connection to networks as requiredCoordination for the setup of users with appropriate access to hardware devices, software, apps, files, systems, and networks, etc. Access, enter, and maintain MTA data on various vendor portals (such as those used by wireless vendors, hardware device vendors, software/apps vendors, etc.) necessary to provide access, track progress, and record service to MTA usersUtilize administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary to complete a service request, resolve an incident, complete a project task, etc.