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Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. The Commercial Application Support Business Analyst works under the guidance of leadership to drive or analyze operational, or operational support processes works under the guidance of leadership to drive or analyze operational or operational support processes.

Position is ONSITE for now 5 days a week, possibly future transition to Hybrid (2+ in-office days per week) designation as required and/or based on job performance. Questions that must be answered and submitted with Resumes 1. What would you expect a typical day to look like as a system business analyst 2. Where do you see yourself in 5 years 3. What type of work do you enjoy and thrive at completing? Job Description The Commercial Application Support Business Analyst works under the guidance of leadership to drive or analyze operational, or operational support processes works under the guidance of leadership to drive or analyze operational or operational support processes. Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); further supports larger improvement projects. Assist in developing reporting and metrics to measure performance and effectiveness of operational processes. Demonstrate and maintain familiarity of industry trends and practices in operational areas, Risk Management, Compliance, and Operations. Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. Mine data from primary and secondary sources often using complex joins across multiple datasets Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. REQUIRED QUALIFICATIONS Attention to detail in documenting and implementing requirements Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues Excellent written and verbal communication skills Ability to effectively manage change Ability to stay on top of task assignments Strong decision making and analytical skills Ability to facilitate research and resolution of sometimes less-than-straight-forward issues Strong aptitude to technology-based tools, Windows systems, software, and databases (i.e., Excel, Access, etc.). Interest, willingness, and ability to assimilate information quickly and succinctly Works well in a team-based environment Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. o Technically savvy in relation to Windows systems and software Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all corporate and/or department policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of clients and the organization. Education Bachelor's Degree (preferred) OR equivalent experience (required) Work Experience 3+ years of relevant experience (required) Skills Working Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. Working Knowledge of the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes. Working Knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision. Working Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Basic Understanding of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. Extensive experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Basic Understanding of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations. Working Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Working Knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Working Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Working Knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management. Working Knowledge of business data analysis; ability to collect, identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements. Expected to demonstrate company s values and abide by code of conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. . EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Mindlance

Commercial Application Support Business Analyst

Analysis Skills

Atlassian JIRA

Business Analysis

Business Operations

Business impact analysis (BIA)

Change Management

Communication Skills

Customer Experience

Data Analysis

Data Management

Data Mining

Data Sets

Data Visualization

Detail Oriented

Documentation

Establish Priorities

Financial Transactions

Industry/Trade Analysis

Laptop PC

Leadership

Microsoft Access Database

Microsoft Excel

Microsoft Windows Operating System

Operational Audit

Operational Improvement

Operational Support

Operations Processes

Organizational Skills

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Production Systems

Records Management

Reporting Skills

Research Skills

Risk Management

Root Cause Analysis

Service Delivery

Software Administration

Software Upgrades

Team Player

Transaction Processing/Management

Writing Skills

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Responsible for optimization and streamlining the organization's Quote 2 Cash workstream, focusing on analyzing existing process, identifying areas for improvement, and implementing effective changes, by working with Business Partners, Users and Technical Development Teams. + Be the single point of contact for the workstream, providing end 2 end support to workstream users across all supporting tools in the workstream.

YEAR

Business Sys Analyst Sr - req1597 OVERVIEW Responsible for optimization and streamlining the organization's Quote 2 Cash workstream, focusing on analyzing existing process, identifying areas for improvement, and implementing effective changes, by working with Business Partners, Users and Technical Development Teams. RESPONSIBILITIES + Accountability + Acquire expertise necessary knowledge of people, process, and technology to be able to support assigned workstream. + Develop and implement workstream roadmap aligned with the organization's overall objectives, in conjunction with business partners. + Be the single point of contact for the workstream, providing end 2 end support to workstream users across all supporting tools in the workstream. + Process Management + Collaborate with cross-functional teams in the workstream to understand current business processes and relevant supporting tools & technologies. + Develop and maintain accurate and up-to-date process documentation, including flowcharts, process narratives, and user guides. + Contribute to the development of key performance indicators (KPIs) to measure process effectiveness and track progress towards improvement goals. Develop optimum solutions based on extensive application functional knowledge and business knowledge, to fulfill user needs. Support authoring of requirements definition documents, technical design documents, and user acceptance testing documents. + Collaboration & Support + Responsible for troubleshooting production issues and working with the users and technical team to resolve in a timely manner. + Collaborate with other workstreams, IT teams and departments to ensure alignment between business processes and technology solutions. + Work closely with Technical Delivery teams to ensure timely delivery of workstreams solution across all application platforms. + Senior Role + Acquire & maintain sufficient knowledge about all workstreams to be able to provide support during coverage gap. + Maintain workstream roadmap in conjunction with Mid Term business plans and advise on investment decisions to mature assigned workstream. + Lead meetings to discuss dependencies and impact of changes across all workstream. QUALIFICATIONS + Deep expertise in Quote-to-Cash (Q2C) processes, including quoting, pricing, order management, billing, and revenue recognition. + Hands-on experience with Salesforce CRM , including: + Territory Management for sales alignment and coverage. + Account Sharing Models for visibility and collaboration. + Opportunity Management for pipeline tracking and forecasting. + Deal Approval Workflows for discounting and compliance. + Salesforce CPQ (Configure-Price-Quote) for complex pricing and quoting. + Strong ERP experience required, withOracle E-Business Suite R12or Oracle Cloud ERP for order management, invoicing, and financials. + Order-to-Cash and Revenue Management modules for accurate billing and compliance. + Integration between CRM and ERP systems, including middleware or API-based solutions. + Ability to design, configure, and optimize end-to-end Q2C workflows across integrated platforms. + Familiarity with revenue recognition standards (ASC 606) and compliance considerations. + Skilled in data analysis, reporting, and troubleshooting across CRM and ERP systems. + Preference for exposure to Install Base functionality for managing assets and service entitlements. + Preferred: Experience with subscription billing models, SaaS revenue processes, and advanced pricing strategies. + Excellent communication skills and the ability to develop and maintain effective internal and external working relationships. + Very strong understanding of business processes and best practices within a business area (such as finance/accounting, sales/marketing, services, inventory, etc.). + Deep understanding of application structures, functions, and processes. + Demonstrated ability to lead complex business process reengineering efforts. + Demonstrated ability to influence and guide others to use best business practice solutions within the constraints of the applications capability. + Demonstrated ability to develop high quality analytical deliverables including, functional, requirements, UAT scripts, technical requirements, and report definitions. + Understanding of IT & Organizational change management principles to help manage the impact of changes within the workstream. + 8 years minimum with relevant business analysis experience required. + Experience implementing enterprise-wide solutions. + Pay Information: Min. Salary of $110,700 to Max. Salary $178,200 (annual equivalency); DOE #LI-RS1 #LI-Remote _About us!_ _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

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Commercial Application Support Business Analyst Mindlance

Business Sys Analyst Sr Canon USA & Affiliates

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