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AgFirst Farm Credit Bank provides financing, as well as technology and other value-added services, to association partners so they can lend to rural residents and agricultural operations of all sizes. 1-3 years of experience in mortgage servicing, escrow processing, loan operations, or related financial operations required.

JOB DESCRIPTION Escrow Tax & Insurance Specialist - Columbia, SC (Hybrid) The Escrow Tax & Insurance Specialist is responsible for ensuring accurate escrow account setup, timely tax and insurance disbursements, and adherence to regulatory and internal compliance standards. This role supports data integrity, partner communication, and efficient operational processes. What You'll Do: <ul><li>Establish, review, and maintain escrow accounts and loan data to ensure accuracy and compliance.</li><li>Process changes to escrow or loan information based on validated documentation.</li><li>Monitor data integrity, investigate discrepancies, and ensure timely resolution.</li><li>Respond to inquiries from association partners with clear, accurate, and timely information.</li><li>Support training and knowledge-sharing efforts for partners and internal teams.</li><li>Process tax and insurance payments accurately and within required deadlines.</li><li>Identify payment delays and take corrective action to prevent penalties or policy cancellations.</li><li>Coordinate lender-placed insurance when necessary.</li><li>Contribute to projects, continuous learning, and adherence to security and risk-management policies.</li><li>Maintain strong compliance by safeguarding sensitive information and adhering to all security and risk-reporting procedures.</li></ul>What You'll Need: <ul><li>Associate degree in Business, Finance, Accounting, or a related field preferred.</li><li>1-3 years of experience in mortgage servicing, escrow processing, loan operations, or related financial operations required.</li><li>Experience handling tax and insurance disbursements, account updates, and issue resolution in deadline-driven environments.</li><li>Working knowledge of escrow account setup and maintenance, including tax/insurance line items, shortages, and overages.</li><li>Understanding of disbursement timelines, penalties, and lapse prevention with proactive problem-solving skills.</li><li>Awareness of regulatory and policy requirements related to escrow processing and recordkeeping.</li><li>Strong accuracy in data entry, validation, reconciliation, and research of discrepancies.</li></ul> ABOUT US AgFirst Farm Credit Bank provides financing, as well as technology and other value-added services, to association partners so they can lend to rural residents and agricultural operations of all sizes. We take pride in investing in our employees, our partners and our community. Find out more on AgFirst.com, and follow us on LinkedIn!

AgFirst Farm Credit Bank

Escrow Tax and Insurance Specialist

Accounting

Agriculture

Corrective Action

Data Entry

Data Quality

Develop and Maintain Customers

Disbursements

Documentation

Escrow

Escrow Services

Finance

Financial Operations

Insurance

Loan Operations

Loan Processing

Loans

Maintain Compliance

Mortgage Servicing

Operational Communications

Operations Processes

Problem Solving Skills

Reconciliation

Regulations

Regulatory Compliance

Risk

Risk Management

Tax Disbursements

Time Management

Broadbean

Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

UNKNOWN

Qualifications: Bachelor's Degree and 8 years of experience in Mortgage servicing to include loan servicing, escrow, investor accounting OR High School Diploma or GED and 12 years of experience in Mortgage servicing to include loan servicing, escrow, investor accounting. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

Overview:
This position is responsible for the management and oversight of all residential mortgage loan servicing activities other than default related activities. Directs client service, escrow, payment processing, investor relations, and technology vendor functions. Manages loans serviced in-house and by contract servicers to uphold a high standard of service across associate activities. Drives strategic initiatives and establishes sound policies towards the achievement of business goals and objectives. Partners with executive leadership, sales managers, and other Bank partners to ensure effective service delivery for internal and external clients. This position will office on-site and could sit in the listed locations in North Carolina or South Carolina. 

Responsibilities:
<ul><li>Mortgage Servicing - Directs mortgage loan servicing activities to ensure productivity, performance, and quality goals are met. Monitors adherence to all applicable policies, regulations, and investor requirements to ensure sound servicing practices and satisfactory audit exams. Collaborates with internal auditors, external examiners, and government regulators on compliance and quality control efforts. Oversees contractors involved in mortgage loan servicing and resolves escalated issues.</li><li>Managerial Functions - Coaches, develops, and delegates assignments to front line managers and supervisors. Establishes and monitors expectations to achieve company and division goals. Makes appropriate changes to division policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development and talent learning opportunities.</li><li>Reporting - Ensures reporting required by the Bank, investors, regulators, or other key stakeholders is accurate and produced in a timely manner. Oversees reporting functions to identify and mitigate compliance, capacity, and operational risks.</li><li>Business Strategy - Develops mortgage servicing strategies and process improvements to drive short- and long-term business goals. Ensures staffing and projection plans account for rapid growth as a result of increased production and bank acquisitions. Assists executive leadership in aligning division tactics with larger organizational objectives.</li></ul>

Qualifications:
Bachelor's Degree and 8 years of experience in Mortgage servicing to include loan servicing, escrow, investor accounting OR High School Diploma or GED and 12 years of experience in Mortgage servicing to include loan servicing, escrow, investor accounting Skill(s): Proven record of success with performance and service level metrics Preferred: Experience leading and coaching loan servicing teams  Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Director Mortgage Servicing

Bank Management

Business Strategy

Coaching

Compensation and Benefits

Customer Support/Service

External Audit

Government

High School Diploma

Internal Audit

Investor Relations

Leadership

Loan Servicing

Metrics

Mortgage Lending

Payment Processing

Performance Management

Performance Reviews

Policy Development

Process Improvement

Project/Program Management

Quality Control

Residential Mortgages

Sales Management

Service Delivery

Strategic Planning

Talent Management

[AW]-iCims

Performs a variety of servicing tasks which may include payments processing, answering client calls, entering loan set-up packages, facilitating loan satisfactions or releases, and managing insurance policies and real estate tax bills. Responsibilities: Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties.

Overview:
This position provides front-line service and support for Bank-owned and serviced mortgages. Works directly with clients, associates, and other key stakeholders during the course of daily activities, and may act as a liaison between parties involved in mortgage actions. Performs a variety of servicing tasks which may include payments processing, answering client calls, entering loan set-up packages, facilitating loan satisfactions or releases, and managing insurance policies and real estate tax bills. May verify documentation, track exceptions, and other duties intended to review for accuracy in loan applicant information. Ensures mortgages are appropriately supported and complete to facilitate workflow for the mortgage servicing function of the Bank.

Responsibilities:
<ul><li>Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties. Understands loan transaction history to provide resolution for identified issues.</li><li>Mortgage Servicing - May perform some or all of the following duties - Payment Processing - Processes timely and accurate mortgage payments, adjustments, reversals, and changes. Client Service - Answers inbound calls from customers, etc. providing resolution or call routing. Receives and processes requests for payoffs by providing payoff quotes, mailing disclosures, and reviewing for accuracy. Ensures that loan documents are properly satisfied and forwarded to the customer or settlement agent within the regulatory timeline. Processes system maintenance such as address and name changes, and verification of mortgage requests. Escrow Management - Manages real estate taxes and hazard, flood and private mortgage insurance, including the force-placed insurance process. If appropriate, reviews new and renewed policies to confirm required coverage, updating certificates as necessary. Prepares escrow invoices for payment, reviews vouchers for accuracy, and mails payments to the payee. Manages the electronic data interface (EDI) process for the insurance companies and real estate tax vendor to ensure the Bank servicing system is updated with current information. Researches changes and notifications related to real estate tax bills and insurance policies. Orders coverage and notifies clients for force-placed insurance process. Loan Establishment - Sets up new loans for accurate servicing, including construction loans. Verifies interface accuracy and that of loan closing documents. Manages service release of loans to purchasers or investors.</li><li>Coordination - Works closely with clients, associates, and other relevant parties to source necessary information and documentation required for mortgage activities. Coordinates actions within business unit to ensure timely and effective service delivery.</li></ul>

Qualifications:
High School Diploma or GED and 1 years of experience in Escrow, Client Service, or Mortgage/Bank operations License or Certification Type: null null Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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Escrow Jobs in Oak Grove, GA

Escrow Tax and Insurance Specialist AgFirst Farm Credit Bank

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