The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina\.Job DescriptionAvailability : OpenShift : Morning, Day, Evening \(Varies Per Store Needs\)Schedule : Available Upon InterviewJob Type : Full\-TimeLocation: Piggly Wiggly \- 1151 Midway Rd, Menasha, WI, 54952Description+ Provide outstanding Customer Service and customer relations at the front\-end, attention to associate appearance and behavior, and maintain acceptable service levels+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible+ Follow and enforce all RCS procedures+ Perform customer intercepts to verify customer satisfaction+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures+ Write the schedule weekly for front\-end associates+ Complete merchandising associated with the front\-end, and ensure associates are properly informed and trained about all promotions+ Ensure that merchandise returns are fulfilled throughout the day+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies+ Maintain a friendly, professional, and well\-organized image in all areas of the front\-end department, including but not limited to the parking lot, vestibule, checkouts, etc\.+ Special Skills: Very strong customer service skills, communication, management/leadership skills, strong decision\-making skills, conflict management, and the ability to manage multiple tasks+ Physical abilities: Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing+ Other: Working knowledge of all store systems, including POS, receiving, LMS, pallet jack certification, etc\.Years