BUSINESS WRITING', 'PC PROFICIENCY', 'MICROSOFT PROGRAMS', 'HMO DELIVERY SYSTEM', 'PPO DELIVERY SYSTEM', 'FLEXIBILITY', 'JUDGMENT', 'SERVICE EXCELLENCE', 'PROJECT MANAGEMENT', 'MULTITASKING', 'INTERPERSONAL SKILLS', 'LISTENING', 'VERBAL COMMUNICATION', 'POS DELIVERY SYSTEM', 'CLAIMS BILLING']Duties: Job Summary: This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention; (4) Educate members and prospective members to promote HAP as the health care coverage of choice.