Call Center Manager (On-Site) F.H. FurrCall Center Manager (On-Site)Manassas, VirginiaFull timeThe Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams.
Call Center Manager (On Site) FH FurrCall Center Manager (On Site)Manassas, VAThe Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams.
Receptionist/Appointment Coordinator Call Center Jim Coleman HondaReceptionist/Appointment Coordinator Call CenterClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.
Call Center Mgr DC Southeastrans, Inc.Call Center Mgr DCWashington, DCSUMMARY: Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer satisfaction, productivity, schedule adherence, and financial performance goals. Interfaces with Operations management to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs, and receives direction on real-time staffing increases or decreases.
CALL CENTER REPRESENTATIVE BILINGUAL Whitman-Walker HealthCALL CENTER REPRESENTATIVE BILINGUALWashington, DCThe Client Services Call Center is Whitman-Walker Health's centralized patient interfacing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care. Provides patient portal access and directions on activating and using the patient portal, and assists patients in resetting their portal password.
Call Center Operations / Shift Lead STRUCTION SOLUTIONSCall Center Operations / Shift LeadQuantico, VA$17–$19 / hourThe Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Call Center Supervisor - DC Southeastrans, Inc.Call Center Supervisor - DCWashington, DCResponsible for hiring, training, coaching, and motivating Call Center representatives to deliver exceptional service, effectively resolve beneficiary inquiries and complaints, and consistently meet performance, quality, and customer satisfaction objectives. Responsible for staff scheduling to include employee training/re-training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Call Center Engineer (ACD Specialist) Lumen Solutions Group, Inc.Call Center Engineer (ACD Specialist)Washington, DCRemoteClear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
Outbound Call Center Sales Manager ARS-Rescue RooterOutbound Call Center Sales ManagerSpringfield, Virginia$120,000–$140,000 / yearFull timeThe ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results. Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.
Outbound Call Center Sales Manager American Residential Services LLCOutbound Call Center Sales ManagerSpringfield, VA$120,000–$140,000 / yearThe ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results. Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.
Part-time Contingent Facility Leader - Robinson Nature Center - Recreation & Parks Howard CountyPart-time Contingent Facility Leader - Robinson Nature Center - Recreation & ParksColumbia, MD$16–$21 / hourApplicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( http://www.naces.org ) or World Education Services: International Credential Evaluation ( https://www.wes.org/ ). Ability to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
Budtender Part Time PharmaCann IncBudtender Part TimeSilver Spring, MDStanding, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
Budtender Part Time PharmaCannBudtender Part TimeSilver Spring, MDStanding, walking, bending, working with hands/arms at an extended horizontally or above head position for long periods and lifting up to 50 pounds, lifting/carrying product totes, pushing carts, moving and making adjustments to process equipment. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHABaltimore, MD$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Call Center Operator - Overnights ITCON ServicesCall Center Operator - OvernightsBethesda, MDIn this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols. We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Greater Landover, MDWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Contact Center Agent La Clinica Del PuebloContact Center AgentHyattsville, MDSynopsis: The Call Center Agent serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience across all communication channels, including phone, patient portal, text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely access to care, resolving patient inquiries efficiently, and promoting patient-centered, equitable, and culturally responsive service.
Test Center Administrator (Pt) PrometricTest Center Administrator (Pt)Greater Landover, MDRESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate fingerprint identification. Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to physically move through test room every 8-10 minutes and escort candidates to and from testing roomVisual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.
Supervisor Call Center - Inova Cares Inova Health SystemSupervisor Call Center - Inova CaresFalls Church, VAMental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Monitors call center (Real Time) metrics (call times, volume, wait times, scheduling accuracy, customer satisfaction) and takes corrective actions as needed.
Lead Call Center Representative Advantia Health LLCLead Call Center RepresentativeChevy Chase, MD$23–$24 / hourReiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. About Reiter, Hill & Johnson: Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.