Essential Functions-Support Account Managers in managing relationships with employer groups, brokers, and other key stakeholders.-Serve as a primary resource for customer and broker inquiries regarding health plan benefits, eligibility, enrollment, billing, and operational processes.-Coordinate with internal departments, including Customer Service, Billing, Product, Enrollment, Claims, and Operations, to research and resolve customer issues.-Assist in preparing for and participating in client meetings, broker meetings, and open enrollment sessions, either virtually or in person.-Develop and maintain strong working relationships with internal and external partners to ensure timely communication and issue resolution.-Track customer questions, requests, and service issues, ensuring appropriate follow-up and documentation.-Support implementation activities for new and existing employer groups, including coordination of communications and operational readiness.-Educate customers and brokers on plan offerings, benefits, programs, and available resources.-Assist in the development and delivery of client-facing materials, presentations, and communications.-Monitor customer trends and recurring issues, escalating concerns, and recommending process improvements to enhance the customer experience.-Collaborate with Account Managers to support client retention efforts and promote overall customer satisfaction.-Maintain knowledge of MGB Health Plan products, policies, procedures, and regulatory requirements to provide accurate information and guidance. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.