em> Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction Requirements Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Excellent knowledge of local attractions and entertainment venues Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more! The essential functions of a Guest Service Representative position include: Performing the check-in and check-out process Answer all incoming and in-house phone calls Assist callers with making and/or changing reservations Assist all guests as necessary to ensure a positive experience Ability to work while standing for extended periods of time.