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Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event execution. Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiatives.

Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. We are seeking a dynamic and results-driven leader to oversee sales, catering, event execution, and client partnerships at the Douglasville Conference Center & Greystone Amphitheatre. This role serves as the primary liaison to our client-partner, the City of Douglasville, while leading all private event sales, food & beverage operations, and on-site execution. The ideal candidate brings a balance of sales leadership, operational excellence, financial acumen, and team development to drive revenue growth and exceptional guest experiences. Key Responsibilities <ul><li>Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event execution</li><li>Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiatives</li><li>Oversee all banquet and event operations, ensuring high standards of service and execution - Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments - Maintain excellence in event logistics, staffing, and guest experience</li><li>Oversee financial reporting, forecasting, and budget management for the venue - Ensure accurate billing, cost controls, and timely reconciliation of all events - Monitor performance against revenue and expense goals, taking proactive action as needed</li><li>Lead, mentor, and develop a team of managers and hourly staff - Set clear performance expectations and provide ongoing coaching and training - Oversee staffing plans, scheduling, and labor management to align with business needs</li><li>Partner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts - Ensure offerings align with market trends, client expectations, and profitability goals</li><li>Ensure guest satisfaction scores exceed expectations - Uphold and continuously improve service standards across all events - Act as a visible leader during events to ensure quality and resolve issues in real time</li></ul> Qualifications <ul><li>5+ years of experience in sales, catering, event operations, or hospitality leadership</li><li> Proven experience managing client relationships and large-scale events </li><li>Strong financial acumen including budgeting, forecasting, and reporting </li><li>Demonstrated leadership experience managing teams in high-volume environments </li><li>Excellent communication, organization, and problem-solving skills </li><li>Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred)</li><li>Bachelor's Degree in Hospitality, Business, or related field preferred</li></ul> CORE VALUE AND COMPETENCY REQUIREMENTS <ul><li>Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.</li><li>Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."</li><li>Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct. </li><li>Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.</li><li>Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.</li><li>Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. </li><li>Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.</li><li>Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.</li><li>Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests. </li></ul> Compensation & Benefits <ul><li>Competitive base salary + performance-based bonus/commission </li><li>Health, Dental, and Vision Insurance</li><li>Paid Time Off and Sick Leave</li><li>Professional development opportunities</li></ul>

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Director of Catering & Event Operations - Douglasville Conference Center AEG Presents

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