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Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:
The Director of Events is primarily responsible for overseeing all aspects of event services from the inception of an event to the conclusion. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager. This role pays an annual salary of $68,500-$78,500 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until June 19, 2026.

About the Venue:
The Cross Insurance Arena, owned by Cumberland County and managed by Oak View Group, opened in 1977 and was renovated in 2012 as a 6,200-seat venue in Portland, Maine. Home to the Maine Mariners (ECHL), the arena hosts top concerts, comedy, family shows, and major sporting events, including state basketball and hockey championships. Backed by an exceptional staff, volunteer Board of Trustees, and partners like Cross Insurance, Cross Insurance Arena is committed to delivering world-class entertainment and unforgettable experiences for the community.

Responsibilities:
<ul><li>Oversee event management activities for all facility events.</li><li>Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.</li><li>Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.</li><li>Exercise direct supervision over Event Managers, Event Coordinators and Event Staff.</li><li>Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.</li><li>Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.</li><li>Inspect facilities to ensure they are being maintained properly for events.</li><li>Develop crowd management and event staffing plans and supervise event staff during events.</li><li>Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.</li><li>Review and approve final billing to facility users prior to settlement or release of invoice.</li><li>Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.</li><li>Conduct planning and operational meetings as required to ensure smooth coordination of event activities.</li><li>Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting.</li><li>Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities.</li><li>Prepare and present regular staff reports and other related correspondence.</li><li>Work with other department directors in a variety of tasks.</li><li>Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.</li><li>Interpret and apply all relevant federal, state and local regulations.</li><li>Routinely serve as Manager on Duty. </li></ul>

Qualifications:
<ul><li>Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility.</li><li>Previous management experience required.</li><li>Bachelor’s degree or better from an accredited college or university.</li><li>Knowledge of customer service practices.</li><li>Knowledge of crowd control.</li><li>Ability to prepare, track, control and analyze budgets.</li><li>Working knowledge of Union Labor contracts and show calls.</li><li>Experience Settling Events.</li></ul>

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Director of Events | Full-Time | Cross Insurance Arena

Analysis Skills

Audiovisual

Benchmarking

Billing

Budgeting

Consulting

Cost Estimates

Customer Satisfaction

Customer Support/Service

Entertainment and Media

Equipment Maintenance/Repair

Equipment Rentals

Event Management

Expense Tracking

Facilities Management

Federal Laws and Regulations

Food and Beverage Industry

Forecasting

Insurance

Music

Operational Improvement

Operations Planning

Operations Processes

People Management

Performing Arts

Plan Meetings

Power Amplifier

Process Development

Regulatory Compliance

Rental Rates

Sales

Service Delivery

Sports

Staff Training

State Laws and Regulations

Technical Support

Telecommunications

Time Management

Training/Teaching

[AW]-iCims

ADAPTED_NOW

Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

HOUR

<h4>Overview</h4>SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.<h4>Responsibilities</h4>Pay Rate is $19.00 per hour  Join SP+ in the exciting world of sports and entertainment events! If you're looking for flexibility, then you should join SP+. Work with our knowledgeable and caring team members who want to see you succeed, many of whom also started in the events venue. We are looking for Special Events Attendants with warm smiles who enjoy interacting with people. A job as a Special Events Attendant could be the first step in your career. Pave the way with SP+, a diverse and innovative company! What we offer<ul><li>Flexible work schedule</li><li>Get paid daily with Payactiv</li><li>Ability to learn and grow with SP+!</li><li>Fantastic opportunities for career growth.  </li></ul>What you’ll do<ul><li>Courteously assist customers by answering any questions they may have courteously.</li><li>Deliver quality customer service, receive customer payment for parking services, and facilitate traffic flow through the gate.</li><li>Responsible for arriving at work every scheduled day on time and in a neat and clean uniform.</li><li>Gives directions and is knowledgeable of surroundings to inform customers of various locations in the city.</li><li>Control traffic at entrances and exits as needed.</li><li>Report any known accidents, observed or suspected violations of Company policy, safety hazards, or any unusual occurrence to the Facility or Senior Manager.</li><li>Communicate debris, water, oil spills, etc., to Facility or Senior Manager.</li><li>Ability to learn each Special Event location and knowledge of requirements. </li><li>Count “bank” money at the beginning of the shift to verify starting total.</li><li>Collect cash and/or coupons and maintain security of cash</li><li>Make change and issue receipts or tickets to customers for each transaction</li><li>Verify shift transactions against money on hand and complete cashier shift report.</li></ul><h4>Qualifications</h4>What you need<ul><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.</li><li>Less than High School education or one month of related experience, training, or an equivalent combination of education and experience.</li><li>Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work the 3rd shift and weekends may be a requirement.</li><li>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one situations to customers and other employees of the company. Ability to write simple correspondence.</li><li>Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money.</li><li>Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.</li><li>The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li></ul> While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment.   The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and move up to 25 pounds. The employee is required to work outside in varying weather conditions (cold, rainy, snowy, harsh, hot, and humid). SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.  As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.  If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. <h4>Location </h4>US-ME-PORTLAND

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Director of Events | Full-Time | Cross Insurance Arena Oak View Group

Special Events Attendant SP Plus Corporation

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