This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services. Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and.