The position is responsible for receiving, evaluating, prioritizing, documenting, and coordinating responses to operational incidents, emergency events, safety concerns, alarms, service disruptions, and customer-impacting issues across Hartsfield-Jackson Atlanta International Airport. · Continuously monitor life-safety and operational systems including Fire Alarm Systems, Building Management Systems (BMS), elevators, escalators, moving sidewalks, emergency phones, paging systems, and other infrastructure monitoring platforms.