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Operations Manager

EI Leadership / EI Supervisor / Change Management / IATA Certification (desired) + Supply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired) Candidate may elect to work at one of the following Cargo Signal office locations: + Federal Way, WA + Seattle, WA + Bellevue, WA + Lynnwood, WA Expected base pay: $30-35 per hour Cargo Signal is a 24/7/365 operation. (preferred) + Experience training or teaching with proven results (required) + Security/military/law enforcement background a plus + Experience communicating with service provider contacts; including drivers, warehouse agents and dispatchers.

Salary

ACTIVE

HOUR

Expeditors

Command Center Operations Lead

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

 Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations. With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.

A primary duty of the Operations Lead is to foster high morale and performance from their team. Through regular check-ins and constant review of their team's work, a Lead aims to proactively identify issues, seize training opportunities, and uphold team morale.

In their role, a Lead will guide the operational efforts in the Command Center during their designated shift. They are responsible for training their team to provide consistently smooth operational processes, that are seamlessly aligned with other shifts.

Additionally, the Operations Lead is tasked with ensuring customer needs and requirements are understood and adhered to in day-to-day operations. They play a crucial role to define and refine customer requirements in alignment with Command Center capabilities; through reviewing and resolving any new, or outstanding questions, in collaboration with the Business Operations team.

Operational Responsibilities:

+ Ensure efficient day-to-day operations of the Cargo Signal Command Center.

+ Support in operations where needed, including critical escalation.

+ Implement, review, and adjust processes to address customer needs appropriately and comprehensively, in collaboration with the Business Operations Team.

+ Update alert response steps in Cargo Signal customer profiles.

+ Train team members on any special or irregular response steps.

+ Constantly review their team's work.

+ Ensure we are providing quality work and premium service.

+ Identify root cause for errors and implement solutions in collaboration with Command Center Manager.

+ Implement performance metrics to monitor areas of continuous improvement and promote operational efficiency.

+ Maintain thorough awareness and understanding of Cargo Signal technology and service offerings.

+ Support Sales Team with operational knowledge and advice.

+ Ensure a smooth transition between shifts, with an appropriate turnover.

Team Leadership Responsibilities:

+ Lead a team of Logistics Security Analysts with 3-5 direct reports.

+ Support their team's development and career growth.

+ Conduct bi-weekly individual check ins focused on performance and employee satisfaction.

+ Conduct regular team meetings to promote team cohesion and operational uniformity.

+ Conduct regular performance reviews supported data and feedback.

+ Collaborate closely with Command Center Manager on operational and training needs.

+ Collaborate with Command Center Manager to create shift plans ensuring 24/7/365 Command Center coverage.

+ Adjust personal work hours to cover operational needs. Fill gaps as needed.

+ Understand and communicate the company's vision and strategy.

+ Develop and organize individual ongoing training, exercises, and qualification standards for their team.

+ Conduct incident response drills.

+ Ensure their team understands how their work is tied to outcomes.

+ Ensure that explanations and training coming from Monitoring Supervisor and Command Center Manager are understood by their team.

Knowledge:

+ Must have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management). 

+ Expert knowledge of Expeditors systems and internal operations.

+ Understanding of security equipment used, such as: Cargo Signal platform, GPS trackers, and cellular networks.

+ Familiarity with emergency/ incident response protocols and processes.

+ Complete understanding of maps and global addresses and communication.

Skills:

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

+ Strong organizational skills.

+ Good computer skills (Outlook, Excel, Word, PowerPoint, Zoom).

+ Fluent in English (required) - Additional language skills (preferred).

 Behaviors:

+ Positive and willing-to-help attitude. Brings the best out in people.

+ Lead by example; self-driven toward quality work and to always be learning.

+ Aptitude for resolute questioning to find the root cause when given incomplete information.

+ Proactive research or clarification on anything they don't understand.

+ Sense of urgency.

+ Proactive situational awareness.

+ Quality-Obsessed approach to timely and accurate information.

+ Exude company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

+ Respect for global regulatory compliance procedures and integrity to always uphold them.

+ Puts the team ahead of self.

+ Cares deeply about the successes and job satisfaction for themselves and their team members.

Education and Experience:

+ High School Diploma or GED (required) / Any one of: AA, AS, BA, BS Degrees (desired)

+ Mid-career experience in a security or logistics role

+ Supervisory experience with hiring, direct reports, conducting reviews, etc. (preferred)

+ Experience training or teaching with proven results (required)

+ Security/military/law enforcement background a plus

+ Experience communicating with service provider contacts; including drivers, warehouse agents and dispatchers.

+ Experience communicating with security and/or law enforcement.

+ Knowledge of transportation routing and balancing capability and cost vs. customer service requirements.

+ EI Leadership / EI Supervisor / Change Management / IATA Certification (desired)

+ Supply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired)

Candidate may elect to work at one of the following Cargo Signal office locations:

+ Federal Way, WA

+ Seattle, WA

+ Bellevue, WA

+ Lynnwood, WA

Expected base pay: $30-35 per hour

Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. 

Expeditors offers excellent benefits:

+ Paid Vacation, Holiday, Sick Time 

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance 

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan 

+ Training and Personnel Development Program

Reporting Structure: Senior Manager, Security

All your information will be kept confidential according to EEO guidelines.

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Claims Representative

Our expertise from the logistics industry makes us uniquely qualified in the following areas: + Cargo Claims Adjustment + Cargo Insurance Brokering + Subrogation/Recovery Services + Third Party Claims Management Programs + Captive Management + Supply Chain Risk Consulting + Loss Control Risk Assessments Our clients gain greater visibility, actionable data, and a higher rate of subrogation as a result of our experience in both logistics and insurance. + Complete and accurate file maintenance, including policy files, branch files, computer files, correspondence, and telecommunications.

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Cargo Claims Specialist, ECIB

Expeditors Cargo Insurance Brokers (ECIB) provides risk management solutions tailored to the specific needs of our clients. Our expertise from the logistics industry makes us uniquely qualified in the following areas:

+ Cargo Claims Adjustment

+ Cargo Insurance Brokering

+ Subrogation/Recovery Services

+ Third Party Claims Management Programs

+ Captive Management

+ Supply Chain Risk Consulting

+ Loss Control Risk Assessments

Our clients gain greater visibility, actionable data, and a higher rate of subrogation as a result of our experience in both logistics and insurance.

Expeditors Cargo Insurance Brokers (ECIB) is a wholly owned subsidiary of Expeditors International of Washington, Inc. We are headquartered in Seattle, Washington, with employees located throughout the U.S., Mexico, and Europe.

www.ecibglobal.com

Handling all administration for cargo claims and other related projects associated with the ECIB Claims Management product. This is a customer-facing role with the potential to grow in to a Lead, Supervisor, or Account Manager position.

Demonstrate the ability to accurately and professionally perform all job tasks including:

+ Evaluate claims as assigned, determine the best approach for resolution, and execute this approach.

+ Research and evaluate evidence to make handling decisions for customer claims.

+ Demonstrate superior customer service skills.

+ Systematic and periodic follow-up with relevant parties until claims are closed.

+ Work with clients, carriers, and agents as needed to educate on the claims process. Strive to maintain and protect clients' interests.

+ Demonstrate the ability to successfully obtain recoveries from responsible parties in a timely manner.

+ Maintenance of a full claim load as indicated by supervisor.

+ Ability to understand, manage, and prioritize with a sense of urgency.

+ Complete and accurate file maintenance, including policy files, branch files, computer files, correspondence, and telecommunications.

+ Demonstrate understanding and knowledge of basic computer programs including Outlook, Word, Excel, and various internal systems. Continued education of computer programs as necessary.

+ Demonstrate ability to communicate professionally via email and phone.

+ Demonstrate an understanding of when to escalate issues to the attention of Supervisor/Manager.

+ Exhibit a curious nature in review of all business operations. Communicate clearly the basis for any concerns or issues in writing to Supervisor.

+ Proactive identification of opportunities for process improvement, and communication to Supervisor.

+ Willingness to assist with various other teams or sections of the Risk Management department as requested by Supervisor.

+ Ability to work with team members and maintain a positive, collaborative work environment.

+ 100% compliance with all Expeditors CHQ employment policies.

Minimum two years office experience or demonstrated equivalent; Experience in the freight forwarding, logistics, or risk management industries encouraged, but not required. Fifty-two hours of training credits are required in each calendar year and an ongoing pursuit of education. 

Must be able to use a computer, enter data in Claims System, and communicate elequently via email and phone. Ability to read and write English is required. Prior experience with transportation documentation is desirable, but not required.

This job will be in-office, with the possibility to work in one of four Expeditors office locations in downtown Seattle, Lynnwood, Bellevue, or Federal Way.

Expeditors offers excellent benefits:

+ Paid Vacation (3 weeks, prorated in first year of hire) 

+ Holidays (10)

+ Flexible Days (2)

+ Work from Home Days (26)

+ Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

+ 401(k) Retirement Savings Plan with employer match

+ Employee Stock Purchase Plan (ESPP)

+ Medical, Prescription Drug, Dental & Vision Coverage

+ Health Savings Account (HSA)

+ Life and Disability Insurance

+ Paid Parental Leave (additional eligibility criteria)

+ Dependent Care Flexible Spending Account (DC FSA)

+ Commuter Benefit

+ Employee Assistance Program (EAP)

+ Training and Personnel Development Program

+ Educational Assistance and Reimbursement

Starting salary range: $55k - $75k per year.

IT Security Analyst

Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities. Candidate may elect to work at one of the following Cargo Signal office locations: + Federal Way, WA + Seattle, WA + Bellevue, WA + Lynnwood, WA Expected base pay: $23-25 per hour Cargo Signal is a 24/7/365 operation.

Logistics Security Analyst

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

 Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company. 

Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.

+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.

+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.

+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.

+ Provide friendly and professional customer service, ensuring a positive customer experience.

+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.

+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.

+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.

+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.

+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.

+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.

+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.

+ Actively monitor shipments to ensure compliance with customer requirements.

 Respond to emergency alarms and exceptions according to company procedures.

+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

+ Maintain confidentiality of sensitive customer data.

+ Help build a positive local team environment integrated into our global 24/7 Command Center team.

+ Participate in shift-level exercises and incident response drills.

+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.

+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.

+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.

+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.

+ Problem-solving skills: Ability to identify and address customer issues effectively.

+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.

+ History of reliable and punctual attendance.

+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).

+ Aptitude for resolute questioning to find the root cause when given incomplete information.

+ Sense of urgency and quality-obsessed approach to timely and accurate information.

+ Positive and willing-to-help attitude.

+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

+ Additional language skills a plus.

Candidate may elect to work at one of the following Cargo Signal office locations:

+ Federal Way, WA

+ Seattle, WA

+ Bellevue, WA

+ Lynnwood, WA

Expected base pay: $23-25 per hour

Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. 

Expeditors offers excellent benefits:

+ Paid Vacation, Holiday, Sick Time 

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance 

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan 

+ Training and Personnel Development Program

Reporting Structure: Command Center Manager

All your information will be kept confidential according to EEO guidelines.

Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities. Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols.

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.Job Description Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal’s mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.  Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.<ul><li>Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.<ul><li>Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.</li><li>Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.</li><li>Provide friendly and professional customer service, ensuring a positive customer experience.</li></ul></li><li>Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.<ul><li>Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.</li><li>Verify data accuracy by cross-checking information against source documents and resolving discrepancies.</li><li>Maintain data cleanliness by identifying and correcting outdated or inaccurate information.</li></ul></li><li>Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.</li><li>Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.</li><li>Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.</li><li>Actively monitor shipments to ensure compliance with customer requirements. Respond to emergency alarms and exceptions according to company procedures.</li><li>Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.</li><li>Maintain confidentiality of sensitive customer data.</li><li>Help build a positive local team environment integrated into our global 24/7 Command Center team.</li><li>Participate in shift-level exercises and incident response drills.</li></ul>Qualifications  <ul><li>Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.</li><li>Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.</li><li>Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.</li><li>Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.</li><li>Problem-solving skills: Ability to identify and address customer issues effectively.</li><li>Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.</li><li>History of reliable and punctual attendance.</li><li>Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).</li><li>Aptitude for resolute questioning to find the root cause when given incomplete information.</li><li>Sense of urgency and quality-obsessed approach to timely and accurate information.</li><li>Positive and willing-to-help attitude.</li><li>Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.</li><li>Additional language skills a plus.</li></ul> Additional Information Candidate may elect to work at one of the following Cargo Signal office locations:<ul><li>Federal Way, WA</li><li>Seattle, WA</li><li>Bellevue, WA</li><li>Lynnwood, WA</li></ul>Expected base pay:  $23-25 per hourCargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. Expeditors offers excellent benefits:<ul><li>Paid Vacation, Holiday, Sick Time </li><li>Health Plan: Medical, Prescription Drug, Dental and Vision</li><li>Life and Long Term Disability Insurance </li><li>401(k) Retirement Savings Plan (US only)</li><li>Employee Stock Purchase Plan </li><li>Training and Personnel Development Program</li></ul> Reporting Structure: Command Center Manager All your information will be kept confidential according to EEO guidelines.

Cargo Signal Solutions, LLC

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Cargo Signal Solutions, LLC