Manager, Training for the EDG Transformation Team is responsible for designing, building, and delivering a comprehensive training ecosystem that equips Customer Service Representatives (CSRs) - both internal and co‑sourced - with the skills, knowledge, and tools required to perform at a high level in a modernized EDG operating model. Develop the end‑to‑end training strategy for CSR roles across EDG, including onboarding, upskilling, cross‑training, and transformation‑driven capability shifts.