Primary Responsibilities: The Director, RCM Client Delivery is a key operations leader who directly supports a client delivery organization within Optum's Market Performance Partnerships (MPP), to meet P&L performance, KPIs, and client satisfaction across all functions in Front, Middle, and Back Revenue Cycle Management (RCM), with a particular focus on Back RCM functions. Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies.