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The ASM oversees and is accountable for their assigned portion of total store operations - ensuring maximum sales and profitability through merchandising, inventory control, expense control, employee management, resource management, safety management, operating costs control, and overseeing all aspects of nursery sales, nursery production, nursery maintenance, and nursery organization. The Assistant Store Manager (ASM) is responsible for working with the GM to establish and maintain best-of-class customer services in our retail store operations - typically focusing on either "Operations" or "Customer Service."

Job Summary The Assistant Store Manager (ASM) is responsible for working with the GM to establish and maintain best-of-class customer services in our retail store operations - typically focusing on either "Operations" or "Customer Service." The ASM oversees and is accountable for their assigned portion of total store operations - ensuring maximum sales and profitability through merchandising, inventory control, expense control, employee management, resource management, safety management, operating costs control, and overseeing all aspects of nursery sales, nursery production, nursery maintenance, and nursery organization. The ASM acts as a "key-holder" and as the acting GM in the absence of their GM. The ASM must be able to enhance customer satisfaction, meet sales and profitability goals, and manage staff effectively. This position directly supervises one or more positions as well as helping the GM oversee the management of the rest of the store employees. Key Duties and Responsibilities <ul><li>Helping oversee and manage a full service MVN retail nursery operation (Store).</li><li>Owning their assigned "Operations" or "Customer Service" duties and responsibilities.</li><li>Assisting to ensure that each customer receives outstanding service by providing a safe, clean, friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.</li><li>Assisting to ensure compliance with all company policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.</li><li>Training and developing store management in all aspects of the business, and directing and monitoring training and development of store personnel.</li><li>Assisting in controlling loss, shrinkage, waste, variable expenses, payroll and employee turnover.</li><li>Helping to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signage, and assortment in all areas of the nursery.</li><li>Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.</li><li>Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.</li><li>Helping to oversee and participating in the sales transactions of the store, including counter and phone sales, as well as overseeing product installation/delivery.</li><li>Ensuring the protection and proper use of all store assets, including inventory, equipment and facilities.</li><li>Assisting to oversee administrative functions including POS transactions, warranty issues, etc.</li><li>Assisting to maintain outstanding store conditions and visual merchandising standards.</li><li>Proposing innovative ideas to increase market share to Marketing and Sr. Management.</li><li>Helping deal with all issues that arise from employee or customers (complaints, grievances, etc.)</li><li>Being a shining example of good behavior and high performance and local face of MVN.</li><li>Conducting or overseeing all safety training including, heat, vehicle, pesticide safety, etc.</li><li>Assisting to oversee logistics/customer service.</li><li>Performing other duties and tasks as assigned. </li></ul>Qualifications: Knowledge, Skills & Abilities <ul><li>At least 2 years of experience in retail operations.</li><li>At least 1 year in supervisory or lead role.</li><li>Experience in a retail, nursery, landscaping, or related environment preferred.</li><li>Solid management skills along with a basic understanding of HR and sales fundamentals.</li><li>Understanding of sales and operations planning process, demand forecasting and marketing.</li><li>Excellent customer relation and interpersonal skills.</li><li>Excellent verbal and written communication skills.</li><li>Self-directed and motivated, and able to act in an entrepreneurial fashion.</li><li>Ability to work independently to complete specific tasks and meet inflexible deadlines.</li><li>Ability to collect information/facts, draw valid conclusions, and effectively resolve concerns/conflicts</li><li>Aptitude in decision-making and problem solving.</li><li>Ability to work well with others and be a leader.</li><li>Basic computer skills including experience with POS systems, and MS Office (Word, Excel, etc.)</li><li>Strong time management, attention to detail, and follow through.</li><li>Strong organizational skills and ability to coordinate multiple projects/activities simultaneously. </li></ul> Education BS or the equivalent experience Physical requirements/Working Conditions While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind. OTHER Subject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations) About Us Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace. #MVNSALES

Moon Valley Nursery

Assistant Store Manager

Administrative Skills

Communication Skills

Computer Skills

Corporate Policies

Cost Control

Customer Relations

Customer Satisfaction

Customer Support/Service

Demand Forecasting/Planning

Detail Oriented

Entrepreneurship

Eye Diseases/Disorders

Follow Through

Interpersonal Skills

Inventory Management

Landscaping

Lift/Move 50 Pounds

Logistics

Maintain Compliance

Market Share

Marketing

Meet Sales Quota

Mentoring

Merchandising

Microsoft Excel

Microsoft Office

Microsoft Word

Multitasking

Operations Planning

Operations Processes

Organizational Skills

People Management

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Problem Solving Skills

Profit & Loss

Profit & Loss Management

Project/Program Coordination

Resource Management

Retail

Retail Management

Retail Operations

Safety Training

Sales

Sales Operations

Staff Development

Team Player

Telesales

Time Management

Training/Teaching

Visual Merchandising

Writing Skills

IRecruitee

Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.

HOUR

<h5>Sales Floor Supervisor </h5>As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities:<ul><li>Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. </li><li>Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. </li><li>Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues. </li><li>Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. </li><li>Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, </li><li>Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. </li></ul>Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies: Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow. Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others. Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. Pay Range USD $21.00/Hr -USD $26.25/Hr.

We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.

Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.

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