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This position is primarily accountable for PBX telephone systems, telecommunications and voice network installations, repairs and upgrades. The Enterprise Telecommunications Administrator II is also responsible for delivering high quality, cost effective solutions to all levels of users.

Description Summary:This position is primarily accountable for PBX telephone systems, telecommunications and voice network installations, repairs and upgrades. Responsibilities include product testing of all telecommunication systems, including operating systems enhancements and equipment upgrades. Planning, evaluating, installing and performing maintenance procedures for telecommunication systems and infrastructure are additional functions. The Enterprise Telecommunications Administrator II is also responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Enterprise Telecommunications Administrator II supports the business goals and objectives for the Department, the Information Services Organization, and the organization as a wholeResponsibilities:<ul><li>Actively participate in the planning, installations, support and maintenance of PBX telecommunication systems</li><li>Identify issues and concerns and communicate them to the Supervisor</li><li>Develop options and recommendations</li><li>Oversee the technical and operational training of less experienced staff in voice and telecommunications procedures</li><li>Demonstrate significant knowledge of PBX telephone system installation, configuration, and modification including operating system implementations and support</li><li>Be able to implement, configure, modify special programming functions such as IVR, and call center</li><li>Coordinate the activities related to testing of telecommunications upgrades and enhancements</li><li>Work with vendors during product testing to ensure a successful upgrade</li><li>Demonstrate strong communication and human relationship skills</li><li>Responsible for the documentation and upkeep of telecommunications technical standards and procedures</li><li>Contact vendors regarding service issues to receive support information or assistance as instructed by supervisor</li><li>Produce and maintain technical documentation on the assigned systems</li><li>Produce required department reporting associated with projects and problems assigned</li><li>Documentation includes current status and problem documentation summary within the problem management system</li><li>With minimal guidance, define boundaries, set priorities, plan and manage multiple projects</li><li>With guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks</li><li>Monitor progress and resolve approved deviations from plan</li><li>Maintain and demonstrate good teamwork on assigned projects through actions and job performance</li><li>Provide effective Customer Service by being courteous, polite and friendly toward others at all times</li><li>Acknowledge customers immediately in order to determine need and help the customer resolve issue or request</li><li>Participate in departmental programs that promote and deliver exceptional customer service</li><li>Perform other duties and special projects as assigned by the Regional Operations Manager</li></ul>Requirements:<ul><li>High School Diploma</li></ul>Work Schedule: 5 Days - 8 HoursWork Type: Full Time

In 1999, two historic Catholic charities became one, forming CHRISTUS Health and creating a unique purpose in the modern health care market - to take better care of people. To extend the healing ministry of Jesus Christ, the mission that the Sisters of Charity Health Care system and Incarnate Word Health system shared for more than a century, is now also the mission of CHRISTUS Health. Ranked among the top 10 Catholic health systems in the United States by size, the CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states, Chile and six states in Mexico, with assets of more than $4.6 billion. Whether seeking care in Alexandria Louisiana, or Coahuila, Mexico, patients discover that the healing spirit is alive at CHRISTUS Health.

CHRISTUS Health

Telecommunications Specialist II - IM Regional Operations

Business Support

Call Centers

Communication Skills

Customer Support/Service

Documentation

Establish Priorities

High School Diploma

Identify Issues

Multitasking

Network Configuration Management

Operating Systems

Operations Management

PBX (Private Branch eXchange)

Product Testing

Project Tracking

Project/Program Management

Resolve Customer Issues

Schedule Development

Staff Training

Systems Administration/Management

Systems Maintenance

Team Player

Technical Writing

Telecommunications

Telecommunications Standards

Telephony

Testing

Training/Teaching

Voice Response Systems

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Telecommunications Specialist II - IM Regional Operations CHRISTUS Health

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