Responsibilities Support the commissioning and maintenance of electric vehicle supply equipment Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement Identify, troubleshoot, and resolve issues impacting Rivian's energy assets Promptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systems Committed and flexible to travel both in and out of home-market service territory Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills Perform additional responsibilities as assigned Ability to properly document repairs completed and in process Additional plant support, including travel, may be required depending on business need Qualifications High school diploma or state-recognized GED; related trade certifications is a plus 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries Familiarity with IoT networking concepts Ability to read and understand design schematics, construction documents, and technical repair guides Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. unassisted Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Ability to read and speak fluent English No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Ability to stand for 8-10 hours per day Ability to travel up to 25% This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.