Specialized Bicycle Components, Inc.Cycling Specialist - Bloomington Cycle & Fitness - Bloomington, IL Specialized Bicycle Components, Inc.Cycling Specialist - Bloomington Cycle & Fitness - Bloomington, ILBloomington, IL$19.50–$22 / hourA Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
Specialized Bicycle Components, Inc.Supervisor - Bloomington Cycle & Fitness - Bloomington, IL Specialized Bicycle Components, Inc.Supervisor - Bloomington Cycle & Fitness - Bloomington, ILbloomington, ILThe Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
Specialized Bicycle Components, Inc.Service Technician - Bloomington Cycle & Fitness - Bloomington, IL Specialized Bicycle Components, Inc.Service Technician - Bloomington Cycle & Fitness - Bloomington, ILBloomington, ILMeeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.
Specialized Bicycle Components, Inc.Service Manager - Bloomington Cycle & Fitness - Bloomington, IL Specialized Bicycle Components, Inc.Service Manager - Bloomington Cycle & Fitness - Bloomington, ILbloomington, ILThe service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly.
SpecializedNewService Manager - Bloomington Cycle & Fitness - Bloomington, IL SpecializedService Manager - Bloomington Cycle & Fitness - Bloomington, ILBloomington, ILOversee and ensuring swift completion of all warranty issues and shop bikes* Maintain primary point of contact with Specialized warranty representative* Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)* Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals* Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface* Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our ridersWHAT YOU NEED TO WIN* Passion for cycling and the Specialized brand* A current or former retail employee with 1+ years of experience* Excellent communication with the ability to effectively interact with riders and team members* Must be able to work as business dictates which includes weekends* Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching* Able to lift at least 50 lbs. HOW YOU'LL MAKE A DIFFERENCE* Overall profitability of the department: covering and exceeding departments' run cost* Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff* Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)* Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication.*
Crunch Fitness - Fitness Ventures LLCBilingual Personal Trainer Crunch Fitness - Fitness Ventures LLCBilingual Personal TrainerNormal, ILAs a brand ambassador, a Personal Trainer represents Crunch Franchise to members and clients by delivering a positive fitness experience and quality personal training sessions leading to member retention and client acquisition and retention. • Assist, at the club management’s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.).
Crunch Fitness - Fitness Ventures LLCPersonal Trainer Crunch Fitness - Fitness Ventures LLCPersonal TrainerNormal, ILAs a brand ambassador, a Personal Trainer represents Crunch Franchise to members and clients by delivering a positive fitness experience and quality personal training sessions leading to member retention and client acquisition and retention. • Assist, at the club management’s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.).