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To create the most premium Artisan Wine brand, we are driven to execute three things better than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and inspire more wine drinkers to enjoy our artisan, artful lifestyle. 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work.

<h3>Note</h3>Thank you for your interest in joining Dry Farm Wines. Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. We ask that you show up authentically as yourself, and we promise to do the same. Our goal is to find more exceptionally hard working, ambitious people who love success and building something we can all be proud of.<h3>Introduction</h3>Dry Farm Wines is the world’s premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community.To create the most premium Artisan Wine brand, we are driven to execute three things better than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and inspire more wine drinkers to enjoy our artisan, artful lifestyle.<h3>Benefits of working with DFW</h3>This is the best place to work in the world. We have very high expectations and hold each other accountable to them. We also enjoy the rewards of our hard work. Here are a few of the many benefits:<ul><li>Above Market Compensation</li><li>Distributed Work Model with a limited in office policy, built to support every individual’s freedom and still build a strong team</li><li>4-day work week, with limited emails after hours and on weekends   </li><li>Unlimited pure Organic Artisan Wines</li><li>Generous 401k, Profit Sharing, and Defined Benefit plans available</li><li>Paid gym stipend</li><li>Generous PTO and company vacation schedule</li><li>Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow</li><li>Most importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft.</li></ul><h3>Our Culture</h3>We are driven to create what we love, with people we admire, for a community who loves what we do.Creating what we loveDry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today.With people we admireWe need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person.For a community who loves what we doWe bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art.For us, this is all part of building a great business and a great lifestyle. <h3>DFW Business Values</h3>As a community, Dry Farm Wines values well-being, creative expression, and winning together. Our values aren’t a set of rules, so much as the ingredients that keep our team healthy and strong. We all are committed to showing up with these values:<ol><li>Admiration - We admire and respect each other</li><li>Excellence - We have an internal drive for excellence in all things</li><li>Innovation - We are always adapting and pushing the envelope</li><li>Group Flow - We love creating together and we trust each other</li><li>Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing.</li></ol>We view business like a team sport. We choose to play because we love what we do and we love working with each other. When we win, we share prosperity together. When we come up short, we hold ourselves and each other accountable to learn and grow. <h3>Freedom & Responsibility</h3>We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations. <h3>Schedule & Expectations</h3><ol><li>4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.</li><li>No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.</li><li>Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay).</li></ol>We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue.<h3>Roles and Responsibilities</h3>** You must have experience in wine, and preferably natural wine!What’s a Custom Experience Concierge? Glad you asked!It’s someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Michelin Service model revolves around a dedication to white glove hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.We sell a premium product and our customers deserve a premium experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.As the voice of our company, your job is to make sure every customer feels understood, appreciated, and loved.More specifically, here are some (but certainly not all) of the responsibilities for this position:Customer Service<ul><li>You’ll get Members more of their favorite wines using our technology platforms.</li><li>You'll curate wine selections based on taste, preconception, and nostalgia.</li><li>You’ll ensure every customer feels heard by getting them a quick response to any questions they have.</li><li>You’ll pick up the phone and talk to customers. You’ll listen to them and let them know you care.</li><li>You’ll learn from customers everyday.</li><li>You’ll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions.</li><li>You’ll drive forward new and creative ways to give our members a one of a kind, custom experience.</li><li>You’ll go above and beyond with each and every customer interaction.</li></ul>Wine<ul><li>You'll suggest wines based on taste preferences and curate boxes of our pure Artisan Wine based on our inventory.</li><li>You’ll create one-of-a-kind Memberships for customers based on their individual taste preferences, and fulfill those shipments on an ongoing basis.</li><li>You’ll hand select each wine for any individual customer, by combining your knowledge of their personal taste and your expert experience in wine.</li><li>You have an unquenchable thirst for learning more about wine.</li><li>You’re willing to let go of any preconceptions of what wine is and should be.</li><li>You’ll taste and give feedback on our wines consistently, both with our group and on your own.</li></ul>Fostering Relationships<ul><li>You take pride in building relationships with Members and guiding them through their wine journey.</li><li>You will proactively help solve customer's problems to build relationships with them.</li><li>You understand that wine is subjective, and there are no good and bad wines - simply different tastes.</li></ul>Working Days<ul><li>We are filling roles for:</li><li><ul><li>Tuesday - Friday</li><li>Wednesday - Saturday</li><li>Both will transition after an approx. 90 day onboarding period of Monday - Friday</li></ul></li></ul><h3>Requirements to Apply</h3><ul><li>You must have at least 4 years of experience in a customer facing position.</li><li>You must have at least 3 years of experience in a luxury hospitality role. </li><li>You must have strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine.</li><li>You must have excellent verbal and written communication skills.</li><li>You must have experience delivering high-touch, personalized service to discerning clients.</li><li>You must be comfortable discussing wine recommendations, pairings, and cellar selections with customers.</li><li>WSET, CSW, Introductory Sommelier or equivalent preferred but not required.</li></ul>Attributes of the ideal candidateWhen we think about the ideal person for this role, a few attributes come to mind. Here are the main ones:<ul><li>You’re passionate</li><li>You’re empathetic</li><li>You’re a problem solver</li><li>You’re a rockstar communicator</li><li>You’re resourceful</li><li>You’re a good writer</li><li>You’re organized</li><li>You’re calm under pressure</li><li>You’re a wine-lover and health-advocate</li></ul><h3>Questionnaire</h3>To help us both determine if we’re the right fit for each other, we created this list of questions.If you have any questions about this questionnaire or the ongoing interview process, please don’t hesitate to reach out.While we find value in using AI tools like ChatGPT, our intention with this questionnaire is to see how you write and think. We kindly ask that your responses come from the heart, and not a search engine.Here are the questions...<ol><li>If you’re hired, what are 2 things you are good at that you can apply in your first three months without very much help or a large budget and would make Dry Farm Wines better?</li><li>There are currently 300 unanswered emails in your inbox. They include a broad range of topics like general questions on natural wine, shipment concerns, and requests for special custom orders. How would you manage this backlog of emails while also addressing new ones?</li><li>You’re tasked with designing our high spender recognition program. What are 3 metrics you would use to measure how well we’re doing?</li><li>What systems, technologies, and apps are you comfortable using in your day to day life to get stuff done? (Examples: Google Docs, Excel, Trello, etc)</li><li>Respond to the following customer email … “I’m not very familiar with Natural Wine but I’ve heard that the wines can be flawed. Can you explain what that means, and what to expect with your wines?"</li><li>Respond to the following customer email … “Hi. I typically drink Chardonnay but would like to see what else is out there. Can you suggest some similar varietals for me, and explain why they are similar to Chardonnay?"</li><li>A customer calls you claiming he hasn’t received his shipment, even though UPS confirms it was delivered. What do you do?</li><li>Admitting failure is tough, but failure is a significant learning experience for us. What is a significant failure you have experienced recently and what did you learn?</li><li>What is one professional and one personal goal you hold for the next 1-3 years?</li><li>Describe a change you’ve seen in yourself over the last 5 years that you love.</li><li>What’s your relationship with health & wellness?</li><li>What makes you unique or weird?</li><li>What is a personal hobby you cherish?</li><li>Describe your experience with wine?</li><li>Anything else you’d like to touch on that we didn’t ask? The floor is yours...</li></ol><h3>Next Steps</h3>Now that you’ve submitted the questionnaire and resume, here’s what to expect:<ol><li>Application Review. We’ll review your questionnaire and resume and follow up with you within a week.</li><li>Meet & Greet Call. Next, we’ll begin with scheduling a video interview. If you’re out-of-town, (most of you) we use Zoom to schedule the video calls. If you’re in Napa, we’ll meet in person. The first interview will last about 10 minutes for a meet and greet.</li><li>Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.</li><li>Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!</li><li>Social Call. We'll then schedule a 30 minute call with the direct team you're applying for. This is an opportunity for you to get to know our Team on a more social and fun level!</li><li>In-Person Visit (or Virtual Visit). If we’re all still a good fit for each other, next we’ll bring you to us for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You’ll connect with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project and present it to the team, and get to know us better. Any expenses are hosted by us. </li></ol>7. Together, we will determine next steps.We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.With much love and gratitude,The Dry Farm Wines Family

Dry Farm Wines

Custom Wine Concierge

Backlog Prioritization

Calendar Management

Coaching

Communication Skills

Customer Relations

Customer Support/Service

Data Collection

Delivery Driving

Email Management/Administration

Fitness

Google Apps

Metrics

Onboarding

Organic Farming

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Resolve Customer Issues

Sales

Team Building

Team Lead/Manager

Team Player

Writing Skills

eCommerce

Workable

The TPM will achieve specific Resident care, Team Member relations, customer service, and financial objectives through strong leadership and effective non-clinical management of staff, customers, and referral sources. Enhance clinical expertise, professional and management skills through interaction with managers, therapists and other professional staff, self-study, and other continuing education activities.

Overview:
#LI-RT1 This role is based in an Assisted Living, Independent Living, and Memory Care setting.  Summary:  The Therapy Program Manager (TPM) - SL is responsible for managing and supervising the rehabilitation department to meet resident needs, the company’s fiscal requirements, and federal and state regulations. The TPM will achieve specific Resident care, Team Member relations, customer service, and financial objectives through strong leadership and effective non-clinical management of staff, customers, and referral sources. Maintains professional conduct, including positive levels of interaction and rapport with communities and clients. Represents Reliant Rehabilitation commitment to quality and services in all interactions with communities and clients, as well as adheres to Reliant Rehabilitation’s Policies and Procedures

Responsibilities:
Essential Duties and Responsibilities: <ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Responsible for the administrative and operation oversight of therapy, wellness, and fitness services within the community, in collaboration with the supervising Physical Therapist and Regional Director of Operations (RDO)</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Advocate passionately through these services thus driving meaningful and measurable outcomes for the community.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Assign resident scheduling and other responsibilities to staff as needed.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Assist with scheduling and other responsibilities to staff as needed</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Manage, orient, train and counsel department team members from an administrative and performance standpoint. Clinical supervision, clinical performance evaluation and resident care oversight are provided by a licensed Physical Therapist or appropriate discipline lead, in accordance with California practice acts. </li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Ensure compliance with Reliant Rehabilitation and community specific policies and procedures for the department.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Ensure documentation compliance from a regulatory, timeliness, and completeness perspective, while clinical accuracy and appropriateness are overseen by the supervising therapist of record. <ul style="list-style-type:circle;margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">is accurate and concise.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">meets governmental and third-party payor requirements.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">minimizes duplication; and</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">reflects a clear picture of the resident’s status, the skilled intervention, and the resident’s outcomes.</li></ul></li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Communicate and coordinate department functions with other services in a constructive manner that promotes team rapport and effectiveness.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Communicate effectively with community leadership team regarding department programs, goals, objectives, risks, and successes.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Communicates effectively to the public (including medical personnel) within the community regarding the therapy services offered by Reliant Rehabilitation.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Participate in utilization review, quality assurance, and care coordination in an administrative and collaborative capacity, with final clinical determinations made by licensed therapists authorized under California law. </li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Responsible for revenue and expense controls to meet budgetary requirements.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Establish goals and objectives for the department and implement strategies /activities to obtain success. </li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Ensure timely and accurate billing processes and workflow, while clinical justification and medical necessity determinations remain the responsibility of evaluating licensed therapist. </li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Enhance clinical expertise, professional and management skills through interaction with managers, therapists and other professional staff, self-study, and other continuing education activities.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Maintain valid state license (where appropriate). Maintain awareness of issues related to the rehabilitation and senior living profession.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Understand various relevant payment models related to billing and treatment guidelines, as well as clinically appropriate means/modes of delivery. Provide quality care as well as reasonable goals and outcomes within the guidelines.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Be compliant with infection control procedures and environmental safety protocol lifting using appropriate biomechanical techniques frequently throughout the course of a workday/shift. Must be capable of lifting fifty (30) pounds of dead weight alone.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must conduct self in an ethical, legal, and responsible manner at all times.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must be able to work varying hours and shifts, including weekends and holidays.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Attend all mandatory meetings, trainings, and assignments as delegated.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must comply with the position description for the discipline of current license.</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Perform other duties and responsibilities as assigned</li></ul>PTAs may not complete screens in the state of California

Qualifications:
Competency:<a target="_blank"></a> (If providing direct patient care at any time, a Regional Director of Operations may complete the discipline specific competency checklist).  <ul style="margin-top:0in;margin-bottom:0in"><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Strong verbal & written communication skills</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Ability to build strong relationships with a diverse population</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Ability to read, write, speak, and comprehend in English: instructions, correspondence, memos, and reports.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Ability to work in a fast-paced, productive work environment</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Ability to make independent decisions and problem-solve as appropriate</li><li style="margin-top:0in;margin-right:0in;margin-bottom:0in;font-size:12pt;font-family:'times new roman' , serif">Ability to effectively manage and motivate the team</li></ul> Education/Experience:<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must possess a degree in therapy from an accredited school; or</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Two (2) years of experience as a Physical Therapist Assistant</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">One (1) year of management experience is preferred</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Thorough knowledge of Medicare and third-party billing</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Thorough knowledge of state practice acts</li></ul> Computer Skills:<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Power Point, etc)</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Bacic Internet navigation skills</li></ul> Certificates and Licenses:<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Must hold a current and active license as one of the following: Physical Therapist Assistant</li><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">All duties are performed in compliance with the California Physical Therapy Practice Act.  The PTA does not independently supervise Physical Therapist, establish plans of care, perform evaluations or screens, or make clinical judgements reserved for licensed Physical Therapists.</li></ul> Supervisory Responsibilities:<ul style="margin-bottom:0in;margin-top:0px"><li style="margin:0in 0in 0in 0px;font-size:12pt;font-family:'times new roman' , serif">Supervise the work of others in the community to include, but not limited to: training, coaching, resolving issues, maintaining personal records, and assisting with discipline</li></ul>

Reliant Rehabilitation

Therapy Program Manager Senior Living

Administrative Skills

Billing

Biomechanics

Budgeting

Clinical Assessment

Documentation

Employee Orientation

English Language

Federal Laws and Regulations

Finance

Financial Services

Infection Control

Internet Technology

Leadership

Legal

Maintain Compliance

Medical Billing

Medicare

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Remote Data Objects (RDO)

Microsoft Word

People Management

Performance Analysis

Performance Reviews

Physical Therapy

Project/Program Management

Quality Assurance

Record Keeping

Regulatory Compliance

Safety Process

Set Goals

State Laws and Regulations

Time Management

Utilization Management

[AW]-iCims

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