Maintain the production and accuracy ratio as established by the department - Re-direct claims and correspondence to the appropriate resource/department as needed in accordance with established Desk Levels - Research and contact appropriate resources as warranted for information necessary for the completion of examining and/or data entry utilizing the corporate documentation system - Initiate and assist in the development of process improvements necessary to resolve claims examining and data entry issues and system limitations - Perform all scanning room functions, this includes but is not limited to sorting, prepping, and scanning of all claims and correspondence documents into FormWorks in accordance with established desk levels - Archive all incoming claim and correspondence documents in accordance with established Desk Levels - Complete the daily rejection report, including retrieval of archived claim and correspondence documents, within established time frames - Verify scanned documents for completeness - Report any system, filing, scanning, or workflow issues to the Team Lead, Document Management, and/or a member of management as appropriate - Perform general scanner maintenance as needed. - Perform accurate FormWorks OCR error correction, Key from Image, and Key Entry on all medical, hospital, dental, and vision claims in accordance with departmental desk levels - Perform accurate FormWorks data entry on correspondence documents in accordance with departmental desk levels to ensure work items are filed appropriately in Macess and work items are routed to the correct doc flo queue for handling by each business area - Report any scanning, data entry, or workflow issues to the Team Lead, Document Management and/or a member of management as appropriate.