Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.