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Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer. At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.

HOUR

Benefits Information:
Benefits:As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.Your benefits will include:<ul><li>Two (2) weeks of Vacation</li><li>Fifty-six (56) hours of sick time</li><li>Fifteen (15) paid Holidays</li><li>Medical, Dental, and Vision coverage</li><li>Term life insurance (includes spouse and dependent)</li><li>Accidental death and dismemberment insurance</li><li>Short- and long-term disability</li><li>Flexible spending account</li><li>401(k) retirement program with company match</li><li>Stock purchase program</li><li>Tuition reimbursement</li><li>Employee Assistance Program (EAP)</li><li>Legal program</li><li>Direct deposit</li><li>Theme park and attraction discounts</li></ul>The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.  Equal Opportunity Employer

Overview:
Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications:
Minimum Requirements:<ul><li style="margin-left:0.25in">Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.</li><li style="margin-left:0.25in">At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.</li><li style="margin-left:0.25in">Bilingual English/Spanish required.</li><li style="margin-left:0.25in">Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. </li><li style="margin-left:0.25in">United States citizenship required.</li><li style="margin-left:0.25in">Must live in the US 3 of the last 5 years (military and study abroad included).</li><li style="margin-left:0.25in">Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials.  Ability to compose reports.</li><li style="margin-left:0.25in">Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.  Ability to defuse hostile or unstable situations.</li><li style="margin-left:0.25in">Ability to deal tactfully with the public.</li><li style="margin-left:0.25in">Attention to detail.</li><li style="margin-left:0.25in">Problem solving ability.</li><li style="margin-left:0.25in">Ability to deal with multicultural contacts with sensitivity.</li><li style="margin-left:0.25in">Basic knowledge of immigration laws, regulations and procedures.</li><li style="margin-left:0.25in">Basic computer skills.</li><li style="margin-left:0.25in">Ability to interpret electronic monitoring messages and daily summary reports.</li><li style="margin-left:0.25in">Good typing skills to develop and maintain case records by performing data entry.</li><li style="margin:0in 0in 4pt 0.25in">Ability to work with computers and the necessary software typically used by the department. </li></ul>Working Conditions: Encountered on a regular basis as part of the work this job performs.<ul><li style="margin-left:0.25in">Typical office environment.</li><li style="margin-left:0.25in">Some local travel is required.</li><li style="margin-left:0.25in">Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.</li><li style="margin-left:0.25in">Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.</li><li style="margin-left:0.25in">Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.</li><li style="margin-left:0.25in">Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.</li></ul>

Responsibilities:
Summary:Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities:<ul><li style="margin-left:0.25in">Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.</li><li style="margin-left:0.25in">Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques.  Maintains confidentiality of all records.</li><li style="margin-left:0.25in">Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.</li><li style="margin-left:0.25in">Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.</li><li style="margin-left:0.25in">Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.</li><li style="margin-left:0.25in">Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.</li><li style="margin-left:0.25in">Coordinates and facilitates translation services for ISAP participants, including emergency translation services.</li><li style="margin-left:0.25in">Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.</li><li style="margin-left:0.25in">Supervises ISAP participants while in Company offices.</li><li style="margin-left:0.25in">Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.</li><li style="margin-left:0.25in">Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.</li><li style="margin-left:0.25in">Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.</li><li style="margin-left:0.25in">Reports on program violations in a timely manner using established reporting parameters.</li><li style="margin-left:0.25in">Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.</li><li style="margin-left:0.25in">Performs emergency counseling for ISAP participants as needed.</li><li style="margin-left:0.25in">Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.</li><li style="margin:0in 0in 4pt 0.25in">Performs other duties as assigned.</li></ul>

Pay:
Pay USD $19.89/Hr.

<a href="https://www.geogroup.com/GEOs_Continuum_of_Care">Global Leader in Evidence-Based Rehabilitation</a>
The GEO Group is committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release into the community through the "GEO Continuum of Care®." GEO's diversified services platform provides unique capabilities for the delivery of educational and vocational programs, cognitive behavioral and substance abuse treatment, and faith-based services. The GEO Continuum of Care is enhanced in-custody offender rehabilitation programming, including cognitive behavioral treatment, integrated with post–release support services.
Who We Are
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

The GEO Group

Case Manager Immigration Bilingual Spanish

Accidental Death and Dismemberment (AD&D)

Amusement Parks

Business Intelligence

Case Management

Communication Skills

Compensation and Benefits

Computer Skills

Contract Requirements

Copying Machines

Criminal Justice

Customer Service Management

Data Entry

Detail Oriented

Driver's License

Emergency Services

Employee Assistance Plan

English Language

English as a Second Language (ESL/TESL)

Fax Machines

Federal Laws and Regulations

Flexible Spending Accounts

Government

Homeland Security

Immigration Law

Insurance

Interpersonal Skills

Interviewing Skills

Keyboards

Legal

Maintain Compliance

Military

Multicultural

Multilingual

Needs Assessment

Office Equipment

People Management

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Progress Reports

Psychology

Record Keeping

Regulations

Regulatory Compliance

Reporting Skills

Risk Analysis

Schedule Development

Social Work

Sociology

Spanish Language

State Laws and Regulations

Time Management

Translation Services

Tuition Reimbursement

Typing

United States Citizen

United States Customs

Willing to Travel

Writing Skills

[AW]-iCims

This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.

Value Proposition:
Our values define us and our <a href="https://www.fultonbank.com/About-Fulton-Bank/Careers/Culture" rel="noopener nofollow noreferrer" target="_blank">culture</a> inspires us to <a href="https://www.fultonbank.com/About-Fulton-Bank/Fulton-Forward" rel="noopener nofollow noreferrer" target="_blank">change lives for the better.</a> Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our <a href="https://www.fultonbank.com/About-Fulton-Bank/2021-Corporate-Social-Responsibility-Report" rel="noopener nofollow noreferrer" target="_blank">local communities.</a> We champion a culture of <a href="https://www.fultonbank.com/Education-Center" rel="noopener nofollow noreferrer" target="_blank">continuous learning,</a><a href="https://www.fultonbank.com/About-Fulton-Bank/Careers/Benefits-and-Wellness" rel="noopener nofollow noreferrer" target="_blank">work-life integration,</a> and <a href="https://www.fultonbank.com/About-Fulton-Bank/Careers/Inclusion-and-Belonging" rel="noopener nofollow noreferrer" target="_blank">inclusion.</a> We promote a digitally enabled work environment to continuously enhance the experience of our <a href="https://www.fultonbank.com/" rel="noopener nofollow noreferrer" target="_blank">employees and customers.</a>

Overview:
This is a full-time career opportunity (approximately 40 hours per week) based out of our Rosenhayn, NJ financial center at 755 Morton Ave.  Must be available to be scheduled around <a href="https://www.fultonbank.com/maps-and-locations?a=3" rel="noopener nofollow noreferrer" target="_blank">branch operation hours</a> (no Sundays). Responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities. The role requires fluency in the Spanish language; must be able to read, write and speak the language.

Responsibilities:
<ul><li>Assist clients with teller transactions accurately and in accordance with bank policy and procedure.</li><li>Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.</li><li>Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss.</li><li>Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.</li></ul> 

Qualifications:
<h4>Education</h4>High School Diploma or equivalent. (Preferred)<h4>Experience</h4>6 to 12 months customer service experience. (Required)6 to 12 months cash handling experience. (Preferred)

 Other Duties as Assigned by Manager:
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency:
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits:
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit <a href="https://www.fultonbank.com/About-Fulton-Bank/Careers/Benefits-and-Wellness" rel="noopener nofollow noreferrer" target="_blank">Benefits & Wellness | Fulton Bank</a>.

EEO Statement:
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement:
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Fulton Bank

Bilingual Teller

Banking Services

Benchmarking

Customer Experience

Customer Relations

Customer Support/Service

Financial Services

Follow Through

Genetics

Incentive Programs

Loss Mitigation

Operations Processes

Operations Security (OPSEC)

Resolve Customer Issues

Risk Management

Stock Purchase Plans

Technical Support

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Case Manager Immigration Bilingual Spanish The GEO Group

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