PERMANENT

FULL_TIME

ADAPTED_NOW

HOUR

The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs.

<h1>Take a leap and join our team!</h1>At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.Get to know us: <a href="https://www.gesa.com/about-gesa/" rel="noopener noreferrer nofollow" style="background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">About-Gesa Credit Union</a>  <h1>Role Summary:</h1>The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and escalates more complex transactions to more senior-level positions within the branch. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs. Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods. *Bilingual Spanish applicants are strongly preferred*  <h1>What You Will Be Doing:</h1><ol><li>Provide exceptional member service to all whom we serve.</li><li>Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions.</li><li>Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.</li><li>Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.</li><li>Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.</li><li>Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.</li><li>Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.</li><li>Perform transactions and service requests on member accounts in an accurate and timely manner.</li><li>Accurately follow all cash handling procedures and balances cash drawer at the end of every shift.</li><li>Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.</li><li>Assist members with Digital Banking enrollment, navigation, resets, and maintenance.</li><li>Assist members with routine fraud disputes.</li></ol>  <h1>About You:</h1><ol><li>Professional written and verbal communication.</li><li>Make sound decisions that minimizes risk in a timely manner.</li><li>Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.</li><li>Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.</li><li>Respect and support all areas of diversity in the workplace and our membership.</li><li>Complete assigned training programs in timely and accurate manner.</li><li>Participate in and support a team environment.</li><li>Meet or exceed established service levels, job performance, and organizational goals.</li><li>Constantly adapt to changing priorities with a positive attitude.</li><li>Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.</li><li>Exercises the utmost discretion and sensitivity when assisting with member transactions.</li></ol><h2>Qualifications</h2> <h1>What You Will Need:</h1><ol><li>Education: High School Degree or equivalent required.</li><li>Experience:</li></ol><ul><li>At least one year of customer service experience preferred.</li><li>Some cash handling experience preferred.</li></ul><ol><li>Demonstrate and support credit union values and service standards.</li><li>Attend and engage in community events on behalf of the credit union.</li><li>Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.</li><li>Demonstrate a high level of personal integrity and ethics.</li><li>Report for work on time and maintain a schedule of regular attendance.</li><li>Some travel may be required.</li><li>Proficient with varying levels of technology.</li></ol>  <h1>Our Team Member Value Proposition:</h1>In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:<ul><li>Competitive Pay</li><li>Medical, Dental, Vision, and Life Insurance </li><li>20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!</li><li>401(k) Match</li><li>Incentive Program</li><li>Tuition Assistance and Student Loan Repayment</li><li>Commuter Benefits</li><li>Paid Time Off to Volunteer in the Community</li><li>Product discounts</li><li>Engaging Work Environment</li><li>Rewards and Recognition Programs</li></ul>  <h1>Full Salary Range:</h1>$17.13-$25.99*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position. Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.<a href="https://www.gesa.com/docs/resource---EEOC-policy.pdf" rel="noopener noreferrer nofollow" style="background-color:rgba( 0 , 0 , 0 , 0 );color:rgba( 0 , 0 , 255 , 1 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">Equal Employment Opportunity (gesa.com)</a>

GESA CREDIT UNION

Member Service Associate (Teller) - Bilingual Preferred

Background Investigation

Bank Secrecy Act

Banking Services

Corporate Policies

Credit Union

Customer Support/Service

Diversity

Financial Literacy

Financial Policies

Financial Procedures

Incentive Programs

Interpersonal Skills

Interviewing Skills

Leadership

Life Insurance

Maintenance Services

Multilingual

Needs Assessment

Operations Management

Presentation/Verbal Skills

Problem Solving Skills

Regulatory Requirements

Risk Management

Spanish Language

Student Loans

Time Management

Training Program

Tuition Fees

Vision Plan

Willing to Travel

monster

By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve. Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRA's and lending products to open and conduct required account maintenance.

STCU - Spokane Teachers Credit Union Full-time Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.STCU offers excellent benefits:  Paid time offplus 11 paid holidays! Medical, dental, vision and life insurance  Training and career development Success sharing plan 401(k) matching contributions Tuition reimbursementAn overview of the benefits can be found <a href="http://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5a6f61d7e4b0e735532aff10/e1719c73-8fbb-4da5-b9f1-02bd4a2e3cba?r=s3-eu-central-1" rel="noopener noreferrer nofollow" style="color:rgba( 60 , 141 , 188 , 1 );background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">here</a> or here: <a href="https://stcu.org/here-for-good/about-stcu/careers/benefits" rel="noopener noreferrer nofollow" style="color:rgba( 60 , 141 , 188 , 1 );background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">https://stcu.org/here-for-good/about-stcu/careers/benefits</a>Salary range: $21.64 - $30.30 per hour Job Description *This is a bilingual position.The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve.Core Job Requirements/Outcomes<ul><li>Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCUs balancing standards and proper dual control.</li><li>Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.</li><li>Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.</li></ul>Other Essential Functions<ul><li>Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRA's and lending products to open and conduct required account maintenance.</li><li>Meet or exceed monthly branch goals including the promotion of ancillary products and submitting partner referrals by showcasing the added benefits and impact to the member</li><li>Build and maintain trust by confidently answering member questions and finding appropriate resolutions for a variety of complex or technical issues</li><li>Engage in genuine and inquisitive conversation to identify best match products and services that fulfill unstated needs and deepen the member relationship</li><li>Embody the principles of Everyday Personal Leadership in order to develop and maintain strong and productive working relationships at all levels of the organization.</li><li>Position may also process cash transactions based on the needs of the location.</li></ul> Qualifications Education: High school diploma or equivalent required.Job Experience: Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required. Equivalent experience in a sales/service position in a retail establishment may be considered. Demonstrated proficiency at STCU in a similar role may also be considered.Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.Travel Demands: May be asked to travel to other STCU locations.Other: Must be fluent in Spanish and English. Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations. Additional Information Ready to apply? Click on I'm interested! STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. Click <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="noopener noreferrer nofollow" style="color:rgba( 60 , 141 , 188 , 1 );background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">here</a> to review the EEOC Know Your Rights: Workplace Discrimination is Illegal poster. Apply Here: <a href="https://www.click2apply.net/aAzxJPfbon4a5uL22U2odb" rel="noopener noreferrer nofollow" style="color:rgba( 60 , 141 , 188 , 1 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">https://www.click2apply.net/aAzxJPfbon4a5uL22U2odb</a> PI284790267

Full Time Bilingual Jobs in Pasco, WA

Resume Resources

Get noticed by top employers!

Full Time Bilingual Jobs in Pasco, WA

Member Service Associate (Teller) - Bilingual Preferred GESA CREDIT UNION

Member Consultant - (bilingual - Spanish) SPOKANE TEACHERS CREDIT UNION

Resume Resources