Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chatsNavigate systems efficiently to provide accurate, timely, and courteous mannerDocument and all customer interactions in the appropriate systemsAssist customers with product-related inquiries using all available resourcesTake ownership of resolving customer issues within authority, ensuring customer satisfactionEscalate complex issues to Tier 2 support or management when necessaryWhat You Bring to the RoleHigh School diploma required; College degree is a plusBilingual in Spanish and English is required - must pass assessments, written and oral. What You’ll Be DoingThe Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.