PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

<p><strong>POSITION SUMMARY / RESPONSIBILITIES</strong><br>Provides front-line telecommunications support by operating a multi-line telephone system and ensuring all inbound and outbound calls are handled promptly, accurately, and professionally. Serves as a central point of communication, routing calls, responding to inquiries, and assisting both internal staff and external callers.</p><p>Handles urgent and emergency calls with a high level of accuracy and urgency, following established protocols for escalation and notification. Utilizes computer systems to access directories, staff schedules, and patient or organizational information to assist callers efficiently.</p><p>Coordinates paging and notification processes, ensuring timely communication across departments. Supports administrative and clerical functions including maintaining call logs, tracking records, and assisting with documentation as needed.</p><p>Maintains a high level of customer service, professionalism, and composure in a fast-paced environment. Builds strong working relationships across teams while delivering a positive experience for all callers.</p><hr><p><strong>EDUCATION / EXPERIENCE</strong><br>High school diploma or equivalent required. Specialized training in multi-line telephone systems or telecommunications preferred.</p><p>Minimum of six months of experience operating a multi-line switchboard or in a high-volume call handling environment required. Experience with paging systems or internal communication tools preferred.</p><p>Previous experience in a healthcare or similarly fast-paced, high-pressure environment preferred.</p><p>Basic proficiency with Microsoft Office (Word, Outlook) and general computer systems required. Experience with call management systems, notification tools, or directory software is a plus.</p><p>Strong communication skills, attention to detail, and the ability to multitask effectively are essential. Must be able to remain calm and professional while handling urgent or high-priority situations.</p><div class="notice"><p>Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</p></div><div class="notice"><h3>EEO Notice </h3><p>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.</p><p>Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .</p><p>Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. </p><p>By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</p></div><div class="notice"><h3>Privacy Notice</h3><p>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. </p><ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3><p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:</p><ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul><p>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</p></div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Confidential

Communications operator

Administrative Skills

Call Monitoring

Call Volume

Communication Skills

Computer Systems

Customer Support/Service

Detail Oriented

Documentation

English Language

Hair Styling

Healthcare

Medical Records

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

State Laws and Regulations

Telecommunications

Telephone Skills

Time Management

FEED

Requirements Minimum of 2+ years in high-level corporate communications or agency leadership Bachelor’s degree in communications, Journalism, Public Relations, or a related field A proven track record of managing large-scale campaigns or successfully navigating a public crisis Ability to obtain Public Trust clearance About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.

YEAR

Capgemini Government Solutions (CGS) LLC is seeking a Communications Analyst to support mission‑critical government clients. The ideal candidate will collaborate with a high‑performing team, engage with a broad range of stakeholders, and play a key role in expanding CGS capabilities while continuing to grow their technical and consulting expertise. The Communications Analyst serves as the authoritative voice on organizational narrative. This role is responsible for translating complex strategic objectives, technical information, and sensitive executive developments into clear, compelling, and culturally aligned messaging. The position operates at the intersection of Leadership, Marketing, and Operations. Responsibilities Develop and own the core messaging pillars for the organization, ensuring consistency across all platforms (web, print, social, and internal). Act as a speechwriter and advisor for C-suite leadership, ghostwriting op-eds, keynote addresses, and sensitive internal memos. Establish the "Voice of the Brand" guidelines and oversee Quality Assurance (QA) for high-stakes deliverables. Lead the communication response during PR "fires," data breaches, or major organizational restructuring. Distill highly technical or legal information (e.g., ICAM TCO reports or SOC 2 compliance updates) into digestible "Level of Effort" summaries for non-technical stakeholders. Act as a primary point of contact for high-tier media outlets, managing brand reputation and press inquiries. Requirements Minimum of 2+ years in high-level corporate communications or agency leadership Bachelor’s degree in communications, Journalism, Public Relations, or a related field A proven track record of managing large-scale campaigns or successfully navigating a public crisis Ability to obtain Public Trust clearance About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75k-$85k. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Communications operator Company Confidential

Communications Analyst Capgemini Government Solutions

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