FULL_TIME

FEED

HOUR

Typical Day Handling a high volume of inbound customer calls Assisting with account inquiries and money movement requests Navigating multiple systems to research and resolve issues Educating customers and advisors on services and processes Collaborating with internal teams to resolve outstanding issues **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience.

Note: This resource can sit in either Las Vegas, NV OR Minneapolis, MNInterviews: In Person only (either Minneapolis or Las Vegas) Required Skills Previous customer service experience Strong verbal communication skills and ability to assist callers effectively Ability to learn quickly and adapt to change in a highly regulated environment Critical thinking and problem-solving skills Ability to navigate multiple computer systems simultaneously Positive attitude and strong customer-focused mindset Ability to handle high call volumes in a fast-paced environmentDesired Skills Experience in financial services or banking industry Familiarity with call center environments Experience handling money movement or account servicing Ability to troubleshoot technical or system-related issues Experience working in regulated environmentsJob Duties Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and timely resolution for money movement and service requests while utilizing appropriate internal computer applications to meet or exceed service goals. May enter money movement requests on behalf of the customer. Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers as well as provide education to customers. Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience. Translate feedback into accountable results to improve processes, efficiency targets, and caller experience based on guidance from peers, coaches, and/or leaders. Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding questions. Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner to meet or exceed service goals.Typical Day Handling a high volume of inbound customer calls Assisting with account inquiries and money movement requests Navigating multiple systems to research and resolve issues Educating customers and advisors on services and processes Collaborating with internal teams to resolve outstanding issues **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<p>Founded in 1993 by Sue Bhatia, Rose International is <strong>one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions</strong>. We serve companies in all 50 states and employ thousands of people across the country.</p>

Rose International

Customer Service Representative Jobs in USA, MN, Minneapolis | Rose International Job

Banking Services

Call Centers

Call Volume

Coaching

Communication Skills

Computer Systems

Corporate Policies

Customer Relations

Customer Support/Service

Customer Training

Exceeded Sales Goal

Financial Services

Follow Through

Identify Issues

Maintenance Services

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Resolve Customer Issues

Time Management

Training/Teaching

Transaction Processing/Management

Usability Engineering

UNKNOWN

As part of team, you will help our people with disabilities in the following areas: Train, coach, and assist our people with disabilities while working at our business customers site Be a liaison between our business customers and our clients to ensure the success of the work program Assist our clients develop and enhance their work skills Communicate & collaborate with the people with disabilities' representative, county case manager, referral sources, co-workers for Opportunity Partners supported services. A minimum of 50 hours of education and training related to human services, education, or health and four years full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older or equivalent work experience providing care or education to vulnerable adults or children and is under the supervision of staff person who meets the designated coordinator qualifications listed above.

Why Opportunity Partners? As part of a mission-focused nonprofit that values positive impact, compassion and partnership in our community, Opportunity Partners will train you for success! Join our award-winning team where you’ll do life-changing work and help advance the quality of lives for people with disabilities. Our staff works together in achieving the common goal that people of all abilities can thrive in the world. If you want to earn more than just a paycheck, please apply today! Schedule: Monday to Friday from 6:30 AM to 2:30 PM $20.00 per hour Job Summary: As an Employment Service Coordinator, you will help our people with disabilities to successfully work and earn a paycheck at our customer’s sites. You will help our people with disabilities grow their skills and gain independence to the greatest extent possible. How will you make a difference? As part of team, you will help our people with disabilities in the following areas: Train, coach, and assist our people with disabilities while working at our business customers site Be a liaison between our business customers and our clients to ensure the success of the work program Assist our clients develop and enhance their work skills Communicate & collaborate with the people with disabilities' representative, county case manager, referral sources, co-workers for Opportunity Partners supported services. Bring meaning to their lives by having a job that they enjoy Grow and develop their social skills What will you bring to Opportunity Partners? A desire to make a difference in the lives of our people with disabilities! DESIGNATED COORDINATOR QUALIFICATIONS: A designated coordinator may have a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older or equivalent work experience providing care or education to vulnerable adults or children. A designated coordinator may have an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older, or equivalent work experience providing care or education to vulnerable adults or children. A designated coordinator may have a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 or older or equivalent work experience providing care or education to vulnerable adults or children. A minimum of 50 hours of education and training related to human services, education, or health and four years full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older or equivalent work experience providing care or education to vulnerable adults or children and is under the supervision of staff person who meets the designated coordinator qualifications listed above. Opportunity Partners is an Equal Opportunity employer committed to affirmative action and a welcoming environment for people of diverse communities. Our call to advance diversity, equity and inclusion is rooted in our organizational values and in our mission.

Full Time Customer Service Jobs in Champlin, MN

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Full Time Customer Service Jobs in Champlin, MN

Customer Service Representative Jobs in USA, MN, Minneapolis | Rose International Job Rose International

Employment Service Coordinator Opportunity Partners

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