PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

QualificationsAssociate’s Degree preferred5–8 years of experience in automotive customer service, inside sales, or technical supportStrong understanding of technical specifications and product troubleshootingAbility to read schematics and technical documentationElectromechanical aptitude highly preferredExperience with ERP/CRM systems and documenting technical casesStrong written and verbal communication skillsExcellent time management and organizational skillsAnalytical problem-solving abilityComfortable working in a fast-paced, customer-facing environment. Key ResponsibilitiesHandle inbound and outbound customer calls and written correspondenceProvide product-related technical support and troubleshooting guidanceProcess product and service orders, including RMAsMaintain accurate documentation within CRM/ERP systemsAssist with administrative tasks, including organizing order and invoice recordsEnsure timely and accurate order entry and follow-throughMaintain professionalism and strong customer engagement at all timesSupport internal team operations as needed.

HOUR

<div style="padding: 0.0in 0.0in 1.0pt 0.0in;">Vaco is hiring for an Automotive Technical Support Specialist Location: Broward County, FL Schedule: Option of 5 days / 8 hours or 4 days / 10 hours Compensation: $32-$33/hour Important: This is not an IT helpdesk role. This position supports customers with automotive and electromechanical product-related inquiries. Candidates must have experience in automotive, mobility, mechanical, or electromechanical environments. Position Overview This role is responsible for delivering a high-level customer experience while providing technical support related to specialized automotive products. The ideal candidate is customer-focused, technically knowledgeable, and comfortable working in a fast-paced environment. Key Responsibilities<ul><li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Handle inbound and outbound customer calls and written correspondence<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Provide product-related technical support and troubleshooting guidance<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Process product and service orders, including RMAs<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Maintain accurate documentation within CRM/ERP systems<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Assist with administrative tasks, including organizing order and invoice records<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Ensure timely and accurate order entry and follow-through<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Maintain professionalism and strong customer engagement at all times<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Support internal team operations as needed</ul> Qualifications<ul><li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Associate’s Degree preferred<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">5–8 years of experience in automotive customer service, inside sales, or technical support<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Strong understanding of technical specifications and product troubleshooting<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Ability to read schematics and technical documentation<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Electromechanical aptitude highly preferred<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Experience with ERP/CRM systems and documenting technical cases<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Strong written and verbal communication skills<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Excellent time management and organizational skills<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Analytical problem-solving ability<li style="margin-bottom: 0.0in;margin: 0.0in 0.0in 8.0pt;">Comfortable working in a fast-paced, customer-facing environment</ul></div><div style="margin-left: 0.25in;margin-right: 0.0in;padding: 0.0in 0.0in 1.0pt 0.0in;"><ul></ul></div>Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.<div class="notice">Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</div><div class="notice"><h3>EEO Notice </h3>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</div><div class="notice"><h3>Privacy Notice</h3>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. <ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:<ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Confidential

Sr Customer Satisfaction Technical Specialist

Administrative Skills

Analysis Skills

Automotive Industry

Automotive Repair and Maintenance

Automotive Technology

Communication Skills

Compensation Management

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Diversity

Documentation

ERP (Enterprise Resource Planning)

Electromechanics

English Language

Follow Through

Hair Styling

Help Desk

Identify Issues

Inside Sales

Legal

Operational Support

Order Processing

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Schematics

State Laws and Regulations

Technical Support

Technical Writing

Time Management

Writing Skills

QUALIFICATIONS (Education, Experience & Skills)Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experienceBilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)Superior interpersonal and communications skills (oral & written)Electromechanical aptitude (highly desired) Customer service oriented , able to work in a fast paced environment while dealing with stressful situationsComputer skills; email & general business software (e.g. Highly motivated and results oriented individual able to work independently and as a team Demonstrated efficient Time Management and Organization skillsDemonstrated Analytical and Problem Solving/Resolution skillsIntermediate Math and Reading Comprehension skills.

<div style="padding: 0.0in 0.0in 1.0pt 0.0in;">Vaco is hiring for a Customer Satisfaction Specialist Location: Oakland Park, FL Compensation: $28.15/hour ($58,552/annually) DELIVERABLES & RESPONSIBILITIES </div><ol><li style="margin: 0.0in;">Provides outstanding customer experience</ol><ul><li style="margin: 0.0in;">Goes above & beyond to build customer relationship with new & returning customers</ul><ul><li style="margin: 0.0in;">Responsible for inbound/outbound calls and written customer correspondence<li style="margin: 0.0in;">Provides technical support, and demonstrates solid knowledge and understanding of company products <li style="margin: 0.0in;">Maintains professional demeanor and customer focus at all times when representing the company</ul><ol><li style="margin: 0.0in;">Timely and accurately processes product, service orders, and RMA’s<ul style="list-style-type: disc;"><li style="margin: 0.0in;">Completes order transactions and forwards orders to be filled</ul><li style="margin: 0.0in;">Provides effective admin support<ul style="list-style-type: disc;"><li style="margin: 0.0in;">Assist with maintaining and organizing customer order and invoice files<li style="margin: 0.0in;">Assists with maintaining a cleaned and organized  CS Dept</ul><li style="margin: 0.0in 0.0in 0.0in 0.5in;">Performs other duties as assigned</ol><div style="padding: 0.0in 0.0in 2.0pt 0.0in;"> QUALIFICATIONS (Education, Experience & Skills)</div><ul><li style="margin: 0.0in;">Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience<li style="margin: 0.0in;">Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)<li style="margin: 0.0in;">Superior interpersonal and communications skills (oral & written)<li style="margin: 0.0in;">Electromechanical aptitude (highly desired) <li style="margin: 0.0in;">Customer service oriented , able to work in a fast paced environment while dealing with stressful situations<li style="margin: 0.0in;">Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)<li style="margin: 0.0in;">Intermediate to Advanced Data Entry skills, with attention to detail & accuracy</ul><ul><li style="margin: 0.0in 0.0in 0.0in 0.5in;">Highly motivated and results oriented individual able to work independently and as a team <li style="margin: 0.0in;">Demonstrated efficient Time Management and Organization skills<li style="margin: 0.0in;">Demonstrated Analytical and Problem Solving/Resolution skills<li style="margin: 0.0in;">Intermediate Math and Reading Comprehension skills</ul>Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.<div class="notice">Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</div><div class="notice"><h3>EEO Notice </h3>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</div><div class="notice"><h3>Privacy Notice</h3>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. <ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:<ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</div>

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Sr Customer Satisfaction Technical Specialist Company Confidential

Customer Satisfaction Specialist Company Confidential

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