Company ConfidentialSr Customer Satisfaction Technical Specialist Company ConfidentialSr Customer Satisfaction Technical SpecialistOakland Park, FL$32–$33 / hourFull timeQualificationsAssociate’s Degree preferred5–8 years of experience in automotive customer service, inside sales, or technical supportStrong understanding of technical specifications and product troubleshootingAbility to read schematics and technical documentationElectromechanical aptitude highly preferredExperience with ERP/CRM systems and documenting technical casesStrong written and verbal communication skillsExcellent time management and organizational skillsAnalytical problem-solving abilityComfortable working in a fast-paced, customer-facing environment. Key ResponsibilitiesHandle inbound and outbound customer calls and written correspondenceProvide product-related technical support and troubleshooting guidanceProcess product and service orders, including RMAsMaintain accurate documentation within CRM/ERP systemsAssist with administrative tasks, including organizing order and invoice recordsEnsure timely and accurate order entry and follow-throughMaintain professionalism and strong customer engagement at all timesSupport internal team operations as needed.
Company ConfidentialCustomer Satisfaction Specialist Company ConfidentialCustomer Satisfaction SpecialistOakland Park, FLFull timeQUALIFICATIONS (Education, Experience & Skills)Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experienceBilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)Superior interpersonal and communications skills (oral & written)Electromechanical aptitude (highly desired) Customer service oriented , able to work in a fast paced environment while dealing with stressful situationsComputer skills; email & general business software (e.g. Highly motivated and results oriented individual able to work independently and as a team Demonstrated efficient Time Management and Organization skillsDemonstrated Analytical and Problem Solving/Resolution skillsIntermediate Math and Reading Comprehension skills.
TtecBilingual Healthcare Customer Service Representative – Spanish-English – Remote USA TtecBilingual Healthcare Customer Service Representative – Spanish-English – Remote USAMiami, FLRemoteFull timeDuring a Typical Day, You’llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleBilingual in English and Spanish6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)High school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage range of $17 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.