FULL_TIME

FEED

UNKNOWN

Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

HOUR

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. Benefits InformationFedEx Office benefits are based on position, average hours, length of service, and plan/program requirements.  Below is a general description of benefits eligibility and timing for U.S. regular.<ul><li>Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.</li><li>Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).</li><li>401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.</li><li>Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.</li><li>Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time.  The amount of paid time off depends on job classification and length of employment. </li><li>Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.</li><li>Vacation accrues based on position, hours worked, and years of service unless otherwise required by law.  For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure. Work your way up to more paid vacation time with tenure.</li><li>4 premium holidays, 2 non-premium holidays, and 2 floating holidays.</li><li>2 weeks paid parental leave.</li><li>Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less)</li><li>Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire.  Life insurance and AD&D are not subject to the minimum hours rule), Commuter (part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part-time/full-time employees on date of hire).</li></ul>Eligibility requirements apply and some benefits depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.  FedEx employee benefits are governed by formal plan documents and, in the event of any conflict between this communication and the formal plan document, the formal plan document will control. This communication does not alter any terms of the plan or related agreements. FedEx reserves the right to amend or terminate any of its employee benefit, in whole or in part, at any time and for any reason. To the extent applicable, where other federal, state, or local laws impose different or additional requirements, FedEx complies with these requirements.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)People<ul><li>Follows instructions of supervisors and assists other team members in performing store functions</li><li>Assists in the training of store team members</li></ul>Service<ul><li>Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need</li><li>Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services</li><li>Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs</li><li>Ensures all customer problems are resolved quickly and to the satisfaction of the customer</li><li>Takes complex customer orders using order systems and provides accurate pricing information</li><li>Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</li><li>Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents</li><li>Maintains a safe, clean and orderly retail Store</li></ul>Profit<ul><li>Ensures confidentiality of customer data and careful handling of documents, media, and packages</li><li>Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change</li><li>Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability</li><li>Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage</li><li>Takes preemptive action to prevent errors and waste</li><li>Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</li><li>Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures</li></ul>Self-Management<ul><li>Performs multiple tasks at the same time</li><li>Looks for opportunities to improve knowledge and skills within the retail Store</li><li>Able to operate with minimal supervision</li><li>Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook</li><li>All other duties as needed or required</li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS:<ul><li>High school diploma or equivalent education</li><li>6+ months of specialized experience</li><li>Excellent verbal and written communication skills</li></ul>ESSENTIAL FUNCTIONS:<ul><li>Ability to stand during entire shift, excluding meal and rest periods</li><li>Ability to move and lift 55 pounds</li><li>Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>Ability, on a consistent basis, to work with minimal supervision</li><li>Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul> Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $19.70 - $26.60/hrAdditional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.<ul><li>Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</li><li>Applies Quality concepts presented at training during daily activities.</li><li>Supports FedEx Office Quality initiatives.</li></ul>FedEx Office is an Equal Opportunity Employer including, Vets/Disability.<ul><li><a href="https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/PV3BM_1746574349491/1746574349491.pdf" target="_blank" rel="noopener">Know Your Rights</a></li><li><a href="https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/BIGIG_PayTransparency2023/PayTransparency2023.pdf" target="_blank" rel="noopener">Pay Transparency</a></li></ul>FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email <a href="mailto:HR.Recruiting@fedex.com">HR.Recruiting@fedex.com</a>.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can <a href="http://www.phila.gov/HumanRelations/DiscriminationAndEnforcement/Pages/BantheBoxLawAtAGlance.aspx" target="_blank">click here</a> to learn about Philadelphia’s fair chance hiring law.For more information, <a href="https://careers.fedex.com/office-legal-notice" target="_blank">click here</a>.

Anything's possible at FedEx We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. And today we’re still leading the charge, pushing the envelope, connecting our customers and team members to unprecedented opportunities and changing what’s possible along the way. At FedEx, you’ll find everything you’d expect of a people-first, global industry leader. From benefits to special training to advancement opportunities, our offerings are deep and wide to match our commitment to your personal and career aspirations.

FedEx

Retail Customer Service Associate

Administrative Skills

Communication Skills

Consulting

Cost Control

Customer Experience

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Employee Benefits

Financial Reporting

Financial Transactions

Flexible Spending Accounts

Graphics

Legal

Multitasking

Order Processing

Presentation/Verbal Skills

Pricing

Printing

Problem Solving Skills

Process Improvement

Product Pricing

Product Shipments

Production Management

Profit & Loss

Project/Program Management

Quality Assurance

Quality Management

Reimbursement

Resolve Customer Issues

Retail

Retail Management

Retail Merchandising

Return on Investment (ROI)

Sales

Sales Closing Skills

Shipping/Receiving

Standard Operating Procedures (SOP)

State Laws and Regulations

Supplier Optimization

Training/Teaching

Transaction Processing/Management

Tuition Fees

Writing Skills

YEAR

The ideal candidate will be responsible for providing exceptional service to clients, addressing inquiries, and resolving issues promptly. Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Piscataway, New Jersey.

Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Piscataway, New Jersey. The ideal candidate will be responsible for providing exceptional service to clients, addressing inquiries, and resolving issues promptly. This is an excellent opportunity for individuals looking to start their career in customer service within a supportive and dynamic environment.As a Customer Service Representative, you will be the first point of contact for customers. You will engage with clients through various channels and ensure they have a positive experience. The role involves problem-solving and communication to effectively meet customer needs while contributing to the overall success of the team.<h3>Responsibilities</h3><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain detailed records of customer interactions</li><li>Collaborate with team members to improve service delivery</li><li>Assist in training new staff members</li><li>Participate in team meetings to discuss performance and goals</li></ul><h3>Requirements</h3><ul><li>High school diploma or equivalent</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to work in a fast-paced environment</li><li>Familiarity with customer service software is a plus</li><li>A positive attitude and willingness to learn</li><li>Availability to work flexible hours</li></ul><h3>Benefits</h3><ul><li>Competitive salary with growth potential</li><li>Comprehensive health insurance package</li><li>Paid time off and holidays</li><li>401(k) retirement plan with employer match</li><li>Opportunities for career advancement</li><li>Supportive work environment with team-building activities</li><li>Employee discounts on products and services</li></ul>

Careerscape

Customer Service Representative

Customer Relations

Customer Service Software

High School Diploma

Service Delivery

Staff Training

Track Customer Issues

CS-Recruiters

About the RoleThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.

Why Turtle?At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the RoleThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. What You'll DoPhone contact with customersScheduling customer returnsProcessing refused ordersResolving inbound receiving discrepanciesAssist with vendor problemsCoordinate office billingUse knowledge of electrical products Complete sales and orders and manage paymentsWhat You'll BringHigh School Diploma or equivalentExperience in customer serviceMicrosoft Word and Excel experience preferredStrong customer service skillsPleasant phone demeanorAbility to multi-taskAbility to be flexible Draft and respond to emails in a professional manner What We OfferWe offer a competitive benefits package that includes:401(k) planHealth insuranceDental insuranceVision insuranceLife insurancePaid holidaysVacationEmployee negotiated discounts Who We AreFounded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. What To Do NextYou can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle. Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Turtle &#38; Hughes, Inc. is one of the nationâ€™s largest independent electrical and industrial distributors. With more than 800 employees, it serves the industrial, commercial, utility and contractor markets from 18 locations across the United States. It is a significant force in the rapidly growing field of data communications and sustainable energy. Through its subsidiary company, Turtle &#38; Hughes Integrated Supply, it is a recognized leader in the integrated supply market. One of the countryâ€™s top 50 women-owned businesses, Turtle &#38; Hughes is proud of its long history of hands-on management by women. Today, under the leadership of CEO Jayne Millard, great granddaughter of co-founder M. Berry Turtle, the company remains true to its motto, â€œFirst in the long run.â€ It is dedicated to best practices by adding value to customers across all components of the supply chain from turnkey engineering and design to operational and logistical support.
				Specialties
				Power Distribution &#38; Automation Solutions, Energy Management &#38; Renewal Generation, Commercial/Industrial Lighting, Communications, Industrial Control &#38; Automation, Industrial Infrastructure Consulting, Turtle &#38; Hughes Integrated Supply

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Retail Customer Service Associate FedEx

Customer Service Representative Careerscape

Customer Service Representative Turtle & Hughes

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