FULL_TIME

FEED

UNKNOWN

Accurately completes and submits administrative reports/fees, tracks payments and spending data for each contract, and ensures proper tagging of all accounts with the correct GPO affiliation and terms. The individual will be responsible for ensuring seamless customer experience from pre-sales inquiries to post-sales support, while working collaboratively with internal teams across various regions and time zones.

HOUR

Senior Customer Service Representative A well-established company in Cincinnati, OH is looking for to fill a Inside Sales & Customer Sales Support role. $20-22hr. First Shift Monday-Friday 8:30am-4:30pm Key Responsibilities: The Inside Sales and Customer Sales Support Representative person supports the domestic and international sales teams by providing customer service to clients worldwide. This role involves responding to customer inquiries, processing orders, and resolving issues in a timely and efficient manner. The individual will be responsible for ensuring seamless customer experience from pre-sales inquiries to post-sales support, while working collaboratively with internal teams across various regions and time zones. Key Responsibilities: Process and manage domestic and international orders through the company's CRM or order management system. Ensure all order details are accurate, including product specifications, delivery schedules, and payment terms. Monitor and follow up on orders to ensure timely delivery and address any potential delays or issues. Communicate with customers regarding order status, pricing, account inquiries, and general product/service questions within established knowledge limits. Investigate and resolve customer complaints and issues, ensuring prompt and effective solutions. Coordinate with internal departments (such as logistics, technical service, finance, and sales) to ensure seamless problem resolution. Responsible for inputting all special pricing on a customer-by-customer basis globally and reviewing and tracking dealer rebates for accounting to process. Accurately completes and submits administrative reports/fees, tracks payments and spending data for each contract, and ensures proper tagging of all accounts with the correct GPO affiliation and terms. Acts as the primary point of contact for the Support team in the manager's absence and oversees team responsibilities as needed. Sourcing new sales opportunities and generate leads through in-bound follow-up and out-bound cold calls and emails. Effectively retain and expand assigned accounts while achieving / exceeding sales goals. Manage and maintain a portfolio of existing customers that do not require in-person sales visits or services. Build relationships with current / potential customers through phone calls, emails, and online interactions to understand their needs and present solutions. Generate new sales from past customers that do not require in-person sales visits or service. Track sales activities, maintain, update customer records using Customer Relationship Management (CRM) system. Research accounts, identify key players and generate interest. Minimum Qualifications: Preferred Qualifications: Bachelor's or associate degree in business administration, sales, or marketing preferred. 2+ years of Inside Sales experience and/or 3+ years in customer service positions Proficient in Microsoft Office, CRM, ERP Knowledge of EDI. Strong negotiation, influential leadership and phone sales skills. Superior understanding of value-based selling. Proficient in working with all levels within the customers organization, as well as internal business partners. Excellent oral and written communications skills, as well as strong interpersonal skills. PREFERRED QUALIFICATIONS: Language Proficiencies LEADERSHIP RESPONSIBILITIES: Provides day-to-day guidance and support to the Customer Support Team. Why wait? Apply now to get started. PeopleFirst Staffing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. These are temp-to-hire positions based upon job performance, attendance, punctuality, and job openings

PeopleFirst Staffing

Senior Customer Service Representative

Accounting Policies

Business Administration

Cold Calling Skills

Customer Experience

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

ERP (Enterprise Resource Planning)

Electronic Data Interchange (EDI)

Exceeded Sales Goal

Expense Tracking

Finance

Inside Sales

International Sales

Interpersonal Skills

Lead Generation

Leadership

Logistics

Marketing

Microsoft Office

Needs Assessment

Negotiation Skills

Order Management

Order Processing

Post-Sales

Pre-Sales

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Resolve Customer Issues

Revenue Growth

Sales

Sales Support

Team Player

Telephone Skills

Telesales

Time Management

Track Customer Issues

Value Selling

Writing Skills

Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues).

Hybrid: 3 days onsite, 2 days remote Rotation (8am-6pm est) 8am - 5pm est 8am - 4:30 est 9am - 6pm est This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned. 1. Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system. 2. Resolves routine and some non-routine customer questions, complaints, and requests. 3. Investigates problems related to shipment of products, credits, and new orders. 4. Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock. 5. May setup new accounts, maintain other records, prepare required reports.

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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Full Time Customer Service Jobs in Harrison, OH

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