PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Description * This position requires candidates to live and work in Tacoma, Washington or immediate surrounding area * Pay Range: Hourly+ Piece Rate<ul><li>$12.22 to 19.52 (Based off location and experience)</li></ul>Current Piece Rate (Additional compensation for completed installation):<ul><li>$25/successful installation</li><li>$25/ successful priority service call</li><li>$15/ successful service call</li></ul> Additional Benefits: <ul><li>Mileage Reimbursement</li><li>Tablet Provided</li><li>Phone Provided</li><li>Opportunity to work locally, but also opportunities to travel to different areas</li><li>Growth Opportunity</li><li>Competitive full Benefits Package</li></ul>Company SummarySorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.<ul><li>Cell phone and tablet provided</li><li>Mileage reimbursement</li><li>Remote Field Work</li><li>Hourly rate plus piece rate</li></ul> Job SummaryHelp make a difference!CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.Essential Duties and Responsibilities<ul><li>Install and troubleshoot CaptionCall phones in customers' homes</li><li>Courteously train customers on how to use the phone and its features</li><li>Promote the CaptionCall service</li><li>Assist with lead generation activities as needed</li><li>Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business</li><li>Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management</li><li>Complete service calls as assigned</li><li>Accurately maintain customer records</li><li>Complete required reports and submit invoices and feedback on customer interactions</li><li>Retrieve and clean phones of former customers</li><li>Maintain adequate inventory of equipment and supplies in order to service customers</li><li>Represent CaptionCall at various events as assigned</li><li>Adhere to strict compliance policies set by the company</li><li>This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.</li><li>Adapt to new responsibilities as necessary</li><li>Other duties as assigned</li></ul>EducationMinimum: High School Diploma or GEDKnowledge, Skills and Abilities<ul><li>Provide excellent customer service</li><li>Ability to effectively communicate in English through reading, writing, speaking, and listening</li><li>Ability to work evenings and weekends as needed</li><li>Ability to drive and travel via air as needed</li><li>Ability to tailor to unique needs of individual customers</li><li>Must be reliable, organized and punctual</li><li>Must be able to work independently</li><li>Ability to adapt to constantly changing environments</li><li>Experience working with senior citizens</li><li>Basic computer knowledge and experience</li></ul>Working Conditions and Physical Requirements<ul><li>Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times</li><li>Possess and maintain a valid driver license</li><li>Maintain a good driving record</li><li>Able to sit/stand for a long period of time in an office environment</li><li>Able to transport installation equipment into a customer's home,</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components</li><li>Regular and predictable attendance required.</li><li>Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times</li><li>Possess and maintain a valid driver license</li><li>Maintain a good driving record</li><li>Able to sit/stand for a long period of time in an office environment</li><li>Able to transport installation equipment into a customer's home,</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components</li><li>Regular and predictable attendance required.</li></ul>Supervisory ResponsibilityThis position has no supervisory responsibilities.Company SummaryOur Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.Equal Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.QualificationsBehaviorsPreferredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellThought Provoking: Capable of making others think deeply on a subjectDedicated: Devoted to a task or purpose with loyalty or integrityTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestMotivationsPreferredGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesQualificationsEducationHigh School (required) Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Sorenson Communications is an EOE, Disability/Age Employer

Sorenson Communications, LLC

Installer/Trainer Full Time

American Sign Language

Billing

Cellular Telephone

Communication Skills

Computer Mouse Hardware

Customer Relations

Customer Support/Service

Customer Training

Customer/Client Research

Detail Oriented

Diversity

Driver's License

English Language

Entrepreneurship

Hearing Impairment

Human Interaction

IP (Internet Protocol)

Identify Issues

Inventory Management

Keyboards

Language Interpreter

Lead Generation

Order Supplies

Organizational Skills

Physical Demands

Record Keeping

Reimbursement

Set Goals

Sign Language

Spanish Language

Team Player

Technical Delivery

Track Customer Issues

Training/Teaching

Vision Plan

Willing to Travel

monster

FEED

UNKNOWN

The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.

POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersManages production flow to ensure all production orders are done right and on timeTakes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job managementSets up complex orders and performs multiple tasks at the same timeResponsible for ensuring quality during and after production processEnsures communication among shiftsCoordinates pick-up and delivery of customer ordersMay provide leadership to team members on an assigned shiftAssists in the training of store team membersCollates, sorts and organizes customer ordersOperates the Point of Sale terminal (POS), handles financial transactions and makes changeCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows instructions of supervisors and assists other team members in performing store functionsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and proceduresSecondary responsibility for coordination of all shipping related services and activities, to include:Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsures quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping suppliesAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsAll other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education2+ years of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education2+ years of specialized experienceExcellent verbal and written communication skills ESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an Equal Opportunity Employer including, Vets/Disability.Know Your RightsPay TransparencyFedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.For more information, click here.

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Installer/Trainer Full Time Sorenson Communications, LLC

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