The successful candidate will provide excellent customer service, troubleshoot basic technical problems, and ensure that all incidents and requests are accurately logged and resolved or escalated within established Service Level Agreements (SLAs). Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.