PERMANENT

FULL_TIME

ADAPTED_NOW

UNKNOWN

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues.

HOUR

<img height="1" src="https://counter.adcourier.com/YmF0LjU4MzQ0LjQ3OUBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif" width="1"/><br/>Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM - 5PM and is compensating $23/hour.<br/><br/><strong>What you'll do</strong><br/><ul><li>Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers. </li><li>Assist customers through phone, chat, and email channels. </li><li>Enthusiastically help consumers and our internal partners in problem resolution </li><li>Track and analyze data from our user support channels to communicate contact trends with product and development teams. </li><li>Process reported content and activity to promote a secure online community. What you'll bring</li><li>Exceptional written and verbal communication skills </li><li>A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction </li><li>A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate</li><li>Preferred typing speed of 60 words per minute, minimum of 45 words per minute required</li><li>Excellent organizational skills and ability to manage multiple priorities </li><li>Willingness to pitch in as needed to complete team projects or cover team operations </li><li>Eagerness to identify problem areas and find solutions</li></ul><br/>Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.<br/><br/><strong>California residents: </strong>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.<br/><br/>If you would like to complete our voluntary self-identification form, please <a href="https://jobs.beaconhillstaffing.com/eeoc/" rel="nofollow noopener noreferrer" target="_blank">click here</a> or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/<br/><br/>Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.<a href="http://twitter.com/#!/BHStaffingGroup" rel="nofollow noopener noreferrer" target="_blank"><br/></a><br/>Company Profile:<br/><br/>Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.<br/><br/>Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.<br/><br/>Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting <a href="http://www.bhsg.com" rel="nofollow noopener noreferrer" target="_blank">www.bhsg.com</a>. <br/><br/>Benefits Information:<br/><br/>Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.<br/><br/>We look forward to working with you.<br/><br/>Beacon Hill. Employing the Future (TM)<br/>

Beacon Hill Staffing Group was founded to set a new standard in search, career placement and flexible staffing.

 

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

 

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Government Services, Beacon Hill Legal, Beacon Hill Life Sciences, Beacon Hill Solutions and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

Or you can visit one of our branch locations www.beaconhillstaffing.com/locations
 

We look forward to working with you.

Beacon Hill Staffing Group

Customer Service Representative

Biology

Communication Skills

Continuous Improvement

Customer Experience

Customer Service Operations

Customer Support/Service

Data Analysis

Fortune 500 Customers

Identify Issues

Legal

Multitasking

Online Communities

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Product Support

Regulations

Resolve Customer Issues

Typing

Writing Skills

monster

FEED

This position serves as the first point of contact for clients, visitors, and personnel, ensuring a welcoming and professional environment, while also managing document production, mail services, and general office support. The Guest/Office Services Specialist is a client-facing role responsible for delivering exceptional front-of-house service while supporting core office services operations.

<div class="earcu_posdescriptionContainer"><div class="earcu_posdescription"><div class="earcu_posdescriptionnote"><h2><strong>Position summary</strong></h2><p>The Guest/Office Services Specialist is a client-facing role responsible for delivering exceptional front-of-house service while supporting core office services operations. This position serves as the first point of contact for clients, visitors, and personnel, ensuring a welcoming and professional environment, while also managing document production, mail services, and general office support.</p><p>This role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Specialist works closely with attorneys, executive assistants, and administrative staff to support meetings, events, and day-to-day office operations. This position is customer-facing and requires strong communication skills, a customer service mindset, and willingness to take on new projects and learn new skills.</p><hr/><h2><strong>Job duties and responsibilities</strong></h2><h3><strong>Guest services and front desk operations</strong></h3><ul><li>Greet and assist clients, visitors, and personnel in a professional and welcoming manner</li><li>Serve as primary point of contact in reception and lobby areas</li><li>Answer and direct incoming calls, take accurate messages, and respond to inquiries</li><li>Manage visitor intake, including adherence to security protocols and registration procedures</li><li>Coordinate guest needs, including conference room access, hospitality requests, and transportation arrangements</li><li>Maintain a polished reception area and professional environment</li><li>Build familiarity with frequent visitors and provide personalized service</li></ul><h3><strong>Conference center and event support</strong></h3><ul><li>Coordinate conference room scheduling, setup, and breakdown</li><li>Support catering and technology requirements</li><li>Monitor meeting activity and address scheduling conflicts or requests</li><li>Provide on-site support for meetings and events</li><li>Conduct routine walkthroughs of conference and common areas</li><li>Partner with executive assistants and staff to support meetings and firm events</li></ul><h3><strong>Office services and operations</strong></h3><ul><li>Perform high-volume document production, including copying, printing, scanning, and binding</li><li>Ensure quality control and meet established deadlines</li><li>Manage incoming work requests and prioritize workflow</li><li>Communicate status updates to requestors</li><li>Coordinate with external vendors for specialized production work</li><li>Assist with office moves, equipment setup, and evaluation of new technologies</li></ul><h3><strong>Mail, shipping, and logistics</strong></h3><ul><li>Process incoming, outgoing, and interoffice mail</li><li>Prepare, send, receive, and track courier packages</li><li>Operate mail and shipping equipment</li><li>Ensure timely distribution of materials</li></ul><h3><strong>Facilities and administrative support</strong></h3><ul><li>Monitor and maintain office supply inventory</li><li>Identify and report facilities issues</li><li>Coordinate with vendors and building management</li><li>Maintain logs for facilities and service requests</li><li>Assist with ID badges, building access cards, and administrative tasks</li><li>Serve as a resource for office and building-related inquiries</li></ul><h3><strong>General responsibilities</strong></h3><ul><li>Deliver high level of customer service to internal and external stakeholders</li><li>Communicate effectively across departments</li><li>Maintain knowledge of firm procedures and safety protocols</li><li>Participate in cross-training across service areas</li><li>Perform additional duties as assigned</li></ul><p>Job duties and responsibilities are not exhaustive and may be supplemented as necessary.</p><hr/><h2><strong>Requirements</strong></h2><h3><strong>Education</strong></h3><ul><li>High school diploma or equivalent</li><li>Experience in hospitality management preferred</li></ul><h3><strong>Experience</strong></h3><ul><li>Two years of experience in hospitality or service industry</li><li>General clerical experience</li><li>Minimum one year of experience with high-volume copiers</li><li>Law firm office services experience preferred</li></ul><h3><strong>Skills</strong></h3><ul><li>Strong customer service skills</li><li>Ability to manage competing priorities with accountability and professionalism</li><li>Strong communication skills, written and verbal</li><li>Highly organized with strong attention to detail</li><li>Ability to multi-task and adapt to change</li><li>Creative problem-solving skills</li><li>Ability to meet deadlines and make sound decisions under pressure</li><li>Professional, discreet, and able to maintain confidentiality</li><li>Friendly, outgoing, and service-oriented demeanor</li><li>Proficiency in Outlook, Word, and Excel</li><li>Ability to learn scheduling and office systems</li><li>Ability to work independently and as part of a team</li><li>Ability to interact with individuals at all levels</li><li>Ability to operate and troubleshoot office equipment</li></ul><hr/><h2><strong>Additional information</strong></h2><h3><strong>Supervisory responsibilities</strong></h3><ul><li>None</li></ul><h3><strong>Equipment used</strong></h3><ul><li>Personal computer and standard office equipment</li><li>High-volume copiers, binding equipment, and finishing tools</li></ul><h3><strong>Essential job functions</strong></h3><ul><li>Ability to sit or stand for extended periods</li><li>Ability to use computers and office equipment</li><li>Ability to communicate effectively</li><li>Ability to work extended hours as needed</li><li>Ability to lift and move materials up to 50 pounds</li><li>Ability to operate office machinery</li></ul><h3><strong>Working conditions</strong></h3><ul><li>Typical office environment</li><li>Occasional extended hours based on business needs</li></ul><hr/><h2><strong>Pay ranges</strong></h2><p>This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience.</p><p>This is a non-exempt position. The hourly wage range for this role is $26.44 to $29.57, with an estimated annual compensation range of $55,000 to $61,500, based on expected hours.</p><hr/><h2><strong>Employee benefits overview</strong></h2><p>Our comprehensive benefits package includes:</p><ul><li>401(k) Retirement Plan</li><li>Medical Insurance</li><li>Health Savings Account (HSA)</li><li>Virtual Health Services</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Accident Insurance</li><li>Hospital Indemnity Insurance</li><li>Critical Illness Insurance</li><li>Life Insurance</li><li>Short-Term Disability Coverage</li><li>Long-Term Disability Coverage</li><li>Flexible Spending Accounts (FSA)</li><li>Lyra Health Employee Assistance Program (EAP)</li><li>Paid Family Leave (for eligible Exempt and Non-Exempt staff)</li><li>Transportation Benefit</li><li>Back-up Child Care Services</li><li>College Coach Program</li><li>Pet Insurance</li><li>Paid Sick Time (for Exempt staff)</li><li>Paid Time Off (available to all full-time, non-temporary employees)</li></ul><p>Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan.</p><p>Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.</p><p>Qualified candidates only. No search firms.</p></div></div></div>

<p>Although Reed Smith works from multiple locations, the firm's lawyers are linked by more than technology. All share a common culture, with Core Values supporting Reed Smith's firm-wide commitment to add value, achieve excellence, and promote professional development. These foster a workplace in which diversity and inclusion, pro bono service and community support are manifest.</p>
<p>As the firm continues to grow, it remains sharply attuned to its Core Values, which define its professional character as well as what clients can expect from Reed Smith lawyers, who live these values every day.</p>

Reed Smith US

Guest/Office Services Specialist

Administrative Skills

Catering Services

Childcare

Coaching

Conference Management

Copying Machines

Customer Relations

Dental Insurance

Detail Oriented

Document Management

Establish Priorities

Executive Assistant Skills 

Flexible Spending Accounts

Healthcare

High School Diploma

Hospitality and Tourism

Insurance

Inventory Management

Life Insurance

Lift/Move 50 Pounds

Logistics

Mail Services

Maintenance Services

Material Moving

Microsoft Excel

Microsoft Outlook

Microsoft Word

Office Equipment

On Site Support

PC (Personal Computer) Systems

Printing

Production Volume

Property Management

Safety Process

Schedule Development

Security Protocols

Team Player

Technology Analysis

Telephone Skills

Time Management

POSTING_API

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.

<p>We've partnered with our client to help find a Customer Service Representative to join its team. This position is onsite in Boston, MA. </p><p><strong>Responsibilities</strong></p><ul><li><p>Fulfill customer orders including searches, document retrieval, preparation, filings, and recordings</p><li><p>Coordinate with customers, vendors, and agencies to resolve issues and meet deadlines</p><li><p>Explain services, processes, and jurisdictional requirements clearly and accurately</p><li><p>Make timely decisions to meet client expectations</p><li><p>Identify opportunities to improve efficiency, service quality, and customer satisfaction</p><li><p>Assist with training on products, requirements, and internal systems</p></ul><p><strong>Qualifications</strong></p><ul><li><p>Associate’s degree or 1+ year of customer service experience in a fast-paced environment</p><li><p>Experience with UCC, mortgage, lending, or commercial banking preferred</p><li><p>Proficiency in Microsoft Word, Excel, and Outlook; strong data entry skills</p><li><p>Strong written and verbal communication skills</p><li><p>Ability to multitask, prioritize, and problem-solve effectively</p><li><p>Strong organizational and time management skills</p><li><p>Willingness to work overtime as needed</p></ul>Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.<div class="notice"><p>Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</p></div><div class="notice"><h3>EEO Notice </h3><p>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.</p><p>Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .</p><p>Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. </p><p>By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</p></div><div class="notice"><h3>Privacy Notice</h3><p>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. </p><ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></div><div class="notice"><h3>Pay Transparency Notice</h3><p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:</p><ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul><p>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</p></div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Confidential

Compensation Management

Customer Satisfaction

Diversity

English Language

Hair Styling

State Laws and Regulations

YEAR

The role requires a proactive approach to problem-solving and the ability to handle high volumes of inquiries in a fast-paced environment. This role is focused on providing exceptional service to clients and resolving customer inquiries in a timely manner.

<p>Our client, a leading customer service company, is looking for a Customer Service Representative to join their team in Boston, Massachusetts. This role is focused on providing exceptional service to clients and resolving customer inquiries in a timely manner. The ideal candidate will have prior experience in a customer-facing role and possess strong communication skills.</p><p>In this position, you will engage with customers via various channels, addressing their needs and ensuring satisfaction with our services. The role requires a proactive approach to problem-solving and the ability to handle high volumes of inquiries in a fast-paced environment. This is an excellent opportunity to develop your career in customer service while working with a supportive team.</p><h3>Responsibilities</h3><ul><li>Handle incoming customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently and effectively</li><li>Maintain records of customer interactions and transactions</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure their issues are resolved</li><li>Collaborate with team members to improve service delivery</li></ul><h3>Requirements</h3><ul><li>Minimum of 2 years of experience in customer service</li><li>Strong verbal and written communication skills</li><li>Ability to work in a fast-paced environment</li><li>Proficient in CRM software and Microsoft Office Suite</li><li>Excellent problem-solving skills</li><li>High school diploma or equivalent</li></ul><h3>Benefits</h3><ul><li>Competitive salary with performance bonuses</li><li>Health, dental, and vision insurance</li><li>401(k) retirement plan with company match</li><li>Paid time off and holidays</li><li>Ongoing training and professional development opportunities</li><li>Positive work environment and team-oriented culture</li></ul>

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