FULL_TIME

FEED

UNKNOWN

The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.

POSITION SUMMARY:  The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)<ul><li>Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers</li><li>Manages production flow to ensure all production orders are done right and on time</li><li>Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs</li><li>Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management</li><li>Sets up complex orders and performs multiple tasks at the same time</li><li>Responsible for ensuring quality during and after production process</li><li>Ensures communication among shifts</li><li>Coordinates pick-up and delivery of customer orders</li><li>May provide leadership to team members on an assigned shift</li><li>Assists in the training of store team members</li><li>Collates, sorts and organizes customer orders</li><li>Operates the Point of Sale terminal (POS), handles financial transactions and makes change</li><li>Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</li><li>Follows instructions of supervisors and assists other team members in performing store functions</li><li>Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures</li><li>Secondary responsibility for coordination of all shipping related services and activities, to include:</li><li>Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates</li><li>Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services</li><li>Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies</li><li>Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</li><li>All other duties as needed or required</li></ul>MINIMUM QUALIFICATIONS AND REQUIREMENTS:<ul><li>High school diploma or equivalent education</li><li>2+ years of specialized experience</li><li>Excellent verbal and written communication skills</li><li>For new hires, must meet all FedEx Office employment qualifications in force at time of hiring</li><li>For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook</li></ul>ESSENTIAL FUNCTIONS:<ul><li>Ability to stand during entire shift, excluding meal and rest periods</li><li>Ability to move and lift 55 pounds</li><li>Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>Ability, on a consistent basis, to work with minimal supervision</li><li>Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul> MINIMUM QUALIFICATIONS AND REQUIREMENTS:<ul><li>High school diploma or equivalent education</li><li>2+ years of specialized experience</li><li>Excellent verbal and written communication skills</li></ul>ESSENTIAL FUNCTIONS:<ul><li>Ability to stand during entire shift, excluding meal and rest periods</li><li>Ability to move and lift 55 pounds</li><li>Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>Ability, on a consistent basis, to work with minimal supervision</li><li>Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul> Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.<ul><li>Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</li><li>Applies Quality concepts presented at training during daily activities.</li><li>Supports FedEx Office Quality initiatives.</li></ul>FedEx Office is an Equal Opportunity Employer including, Vets/Disability.<ul><li><a href="https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/PV3BM_1746574349491/1746574349491.pdf" target="_blank" rel="noopener">Know Your Rights</a></li><li><a href="https://d386an9otcxw2c.cloudfront.net/oms/2634/document/2025/5/BIGIG_PayTransparency2023/PayTransparency2023.pdf" target="_blank" rel="noopener">Pay Transparency</a></li></ul>FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email <a href="mailto:HR.Recruiting@fedex.com">HR.Recruiting@fedex.com</a>.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can <a href="http://www.phila.gov/HumanRelations/DiscriminationAndEnforcement/Pages/BantheBoxLawAtAGlance.aspx" target="_blank">click here</a> to learn about Philadelphia’s fair chance hiring law.For more information, <a href="https://careers.fedex.com/office-legal-notice" target="_blank">click here</a>.

Anything's possible at FedEx We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. And today we’re still leading the charge, pushing the envelope, connecting our customers and team members to unprecedented opportunities and changing what’s possible along the way. At FedEx, you’ll find everything you’d expect of a people-first, global industry leader. From benefits to special training to advancement opportunities, our offerings are deep and wide to match our commitment to your personal and career aspirations.

FedEx

Lead Retail Customer Service Associate

Administrative Skills

Communication Skills

Consultative Sales

Consulting

Cost Control

Customer Escalations

Customer Experience

Customer Support/Service

Digital Photography

Financial Reporting

Financial Transactions

Graphics

Inventory Management

Leadership

Legal

Multitasking

Order Delivery

Order Processing

Presentation/Verbal Skills

Pricing

Process Improvement

Product Shipments

Production Management

Profit & Loss

Quality Assurance

Quality Management

Resolve Customer Issues

Retail

Return on Investment (ROI)

Sales

Sales Closing Skills

Shipping/Receiving

Standard Operating Procedures (SOP)

State Laws and Regulations

Time Management

Training/Teaching

Writing Skills

YEAR

If you want to work under an incredible CEO who truly values your hard work, enjoy limitless opportunities for career advancement, and earn a great income—you’ve found your next career home. As the voice of our company, you will be the ultimate problem-solver, helping our customers navigate our products and resolving technical issues with a positive, can-do attitude.

Are you ready to ditch the commute and grow your career from the comfort of your own home?We are looking for a high-energy, empathetic Virtual Representative to join our rapidly growing team! If you want to work under an incredible CEO who truly values your hard work, enjoy limitless opportunities for career advancement, and earn a great income—you’ve found your next career home. As the voice of our company, you will be the ultimate problem-solver, helping our customers navigate our products and resolving technical issues with a positive, can-do attitude. Why You’ll Love Working With Us:100% Remote: Work completely from home!Incredible Leadership: Work alongside an awesome, supportive CEO.Career Growth: We love to promote from within—huge opportunities for advancement!Great Pay: Fantastic income-earning potential for top performers.

The Simon Arias Agencies represent American Income Life Insurance Company and consist of offices located throughout Pennsylvania, West Virginia, and Maryland.
Arias Agencies’ founder, Simon Arias, was hired by the Surace-Smith Agencies in Ohio after graduating college. Simon excelled and moved to a top level management position within his first year.
Simon worked closely alongside Ohio State General Agents, Jim Surace and Marcus Smith, as Regional Director of Sales for the Agency and was a key figure in expansion efforts. The results Simon achieved helped him rise to be one of the top leaders at American Income Life.
In 2008, Simon accepted the challenge to open his own Agency and became the youngest State General Agent in Company history at age 24. He excelled as an SGA and has won numerous awards, breaking production records for his territory.
Simon was selected to contribute to AIL’s Executive Council, which advises the Company on its direction. Simon is viewed as a mentor by many of the top leaders in the Company, and has been chosen as State General Agent of the year, the highest honor a State General Agency can achieve.

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Lead Retail Customer Service Associate FedEx

Virtual Customer Service Representative(Work from Home) Arias Agencies

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