Responsibilities: for the ESD Representative include: Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications Troubleshoot hardware, software, network connectivity, and operating system issues Support Microsoft Office Suite, Outlook, and video teleconferencing tools Respond to and resolve tickets in a high-volume service desk environment Deliver excellent customer service while supporting end users across multiple locations Required Qualifications for the ESD Representative include: 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking Strong troubleshooting, customer service, and communication skills Relevant IT certification (Security+ required) Active Secret Clearance required Qualifications: for the ESD Representative include: 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking Strong troubleshooting, customer service, and communication skills Relevant IT certification (Security+ required) Active Secret Clearance required.