TtecCustomer Service Representative TtecCustomer Service RepresentativeMelbourne, FLFull timeCustomer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns. During a Typical Day, You’llPromptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
TtecBilingual Spanish Customer Service Representative TtecBilingual Spanish Customer Service RepresentativeMelbourne, FLFull timeDuring a Typical Day, You’llProcess, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Ensure that all customer contacts are properly logged into Siebel, the CRC’s contact system, to allow for an accurate historical view of customers’ contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
TtecConcierge Sales Representative TtecConcierge Sales RepresentativeMelbourne, FLFull timeThroughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries). The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.