NESC Staffing LLCCustomer Service Representative NESC Staffing LLCCustomer Service RepresentativeSanford, MEFull timePerform other relevant duties as assigned by the supervisor and/or manager KEY PERFORMANCE METRICS • Call logs (In- bound/out-bound) • Data log • Territory management • Product knowledge • Order accuracy and validity • Completeness of orders PHYSICAL REQUIREMENTS • Able to sit for extended periods of time • Able to work on a computer MINIMUM REQUIREMENTS • Excellent communication skills • Experience in international orders / shipments a PLUS • High energy level • Strong organizational skills • Proficient in Microsoft applications • Good analytical skills • Ability to multi-task • Able to work under pressure and meet deadlines • Works under little to no supervision. DUTIES AND RESPONSIBILITIES • Fields incoming phone calls and online inquiries from end users, service technicians, and sales professionals in a courteous and helpful manner • Supports a network of independent manufacturerâs sales representatives and / or sales partners • Processes quotes and purchase orders • Log call data/info into CRM or ERP • Coordinate with engineering personnel to get the customerâs answers as required.