Spade RecruitingNewCustomer Service Representative (Work From Home) Spade RecruitingCustomer Service Representative (Work From Home)Houston, TXRemote$50,000–$60,000 / yearFull timeIn this role, you will work with union members and their families to help them better understand available benefit programs that may provide additional financial protection and long-term peace of mind. The opportunity is ideal for someone who values flexibility, enjoys helping people, and is interested in developing strong communication, leadership, and client-service skills within a supportive training environment.
Arias AgenciesNewVirtual Customer Service Representative(Work from Home) Arias AgenciesVirtual Customer Service Representative(Work from Home)Houston, TX$50,000–$75,000 / yearFull timeIf you want to work under an incredible CEO who truly values your hard work, enjoy limitless opportunities for career advancement, and earn a great income—you’ve found your next career home. As the voice of our company, you will be the ultimate problem-solver, helping our customers navigate our products and resolving technical issues with a positive, can-do attitude.
TtecCustomer Service Case Manager TtecCustomer Service Case ManagerHouston, TXFull timeDuring a Typical Day, You’llProvide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolutionAct as a resource for all product knowledge and service supportActively listens to the customer while controlling the interaction to lead the customer in a professional and efficient mannerAct as a liaison between the customer, service support, and dealership by following up to ensure customer satisfactionBe responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needsBe responsible for handling emailsExhibit strong follow-up and organizational skills in both verbal and written communicationBe responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)Return all email and voice mail messages promptly and follow up with customers and dealers as committedBe responsible for documenting all customer interactionsUse applicable customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments, and maintenance plansMeet specified goals as set forth by managementProvide feedback to management for the continued and improved performance of the department to foster positive results and growthWork as a team player – assist other team members when in need of supportPerform other duties as assignedHandle Case Management, which includes:Practical application of time management is critical, as specialists will focus on handling cases from initial concern to resolutionSpecialists will be trained on processes that include understanding local lawsSpecialists will need to handle cases within the client’s established timelineSuccessful agents in this role will utilize resources, including an on-site Knowledge Base, Dealerships, local resources, and Tech SMEs for case progressionKeeping promises is critically important to agent success and customer satisfaction. They will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process.