FULL_TIME

FEED

UNKNOWN

Communicates effectively with leadership to support the identification of areas requiring additional focus by monitoring active trends based on locations, volume, types of concerns communicated, and effectiveness of responses to complaints input into the software. License(s)/Certification(s)/Registration(s): Certified Professional in Health Care Risk Management (CPHRM) issued by the American Society for Health Care Risk Management (ASHRM) or Certified Professional in Patient Safety (CPPS) issued by Certification Board for Professionals in Patient Safety (CBPPS) required.

<h2>Position Title:</h2>Patient Relations Specialist<h2>Department:</h2>Patient Experience<h2>Job Description:</h2>Candidates must reside and work full-time in AR, KS, MO, OK, or TX before their first day of employment.The Patient Relations Specialist II provides support for all components of the system-wide patient and visitor quality and experience program by incorporating high reliability principles into daily work that drives an effective patient relations program. Assists leadership and coworkers on the Patient Relations team to support Department of Patient Experience efforts system wide. Serves as a subject matter expert with service recovery, documentation, investigation, and resolution of patient and visitor complaints system wide. Actively participates in the pursuit and accomplishment of department goals and initiatives to ensure regulatory compliance is met regarding the timely and effective response to patient and visitor complaints and grievances with OU Health. Advocates for and nurtures a system-wide culture of safety for patients, workforce members, providers, and visitors through direct interactions.Essential Responsibilities:Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.  <ul><li>Supports the daily operations of the Patient Relations team, including fielding patient and visitor complaints received in all modalities.</li><li>Reviews daily files submitted into Patient Relations software for complaints needing attention or review by the Patient Relations team. Analyzes files not submitted by the Patient Relations team to determine if a submitted file should be escalated to a grievance from a complaint and initiates actions as appropriate.</li><li>Provides service recovery and de-escalation techniques to assist complainants navigate their right to file a complaint with our health system.</li><li>Maintains a team approach to support compliance with regulatory guidelines and timelines as outlined by policy with the timeliness of acknowledgement and resolution letters for patient grievances.</li><li>Composes and mails letters to patients or their representatives including grievance acknowledgements, grievance resolution, valuables reimbursement, and other written communications as needed.</li><li>Inputs data into Patient Relations software to ensure accurate data on trends of feedback received.</li><li>Communicates effectively with leadership to support the identification of areas requiring additional focus by monitoring active trends based on locations, volume, types of concerns communicated, and effectiveness of responses to complaints input into the software. </li><li>Conducts and guides investigations into grievances including guidance to unit leadership, interviewing personnel involved, chart reviews, and hold debriefing sessions as needed.</li><li>Conducts reviews of concerns and determines if additional escalations are required from the complaint including but not limited to the Department of Patient Safety and Regulatory, Ethics and Compliance referral, Human Resources referrals, and service line executive leadership referrals.</li><li>Appropriately follows policy for escalating allegations of abuse, assault, and neglect to applicable stakeholders or law enforcement as needed.</li><li>Maintains a working relationship with Legal and Claims services to manage risk around complaints and grievances.</li><li>Works collaboratively with all levels of system-wide stakeholders to resolve and report out complaints and grievances.</li><li>Serve on committees as needed as a subject matter expert.</li><li>Participate on teams providing recommendations regarding billing adjustments based on working knowledge of specific cases and patient experiences identified in these cases.</li><li>May be called to support Patient Relations leadership with the preparation, running, and scribing of the OU Health Complaints and Grievances Committee.</li><li>Advocates for patients and visitors' requests for assistance or concerns through effective communication with all appropriate levels of OU Health personnel in an impacted area or healthcare team. </li><li>Effectively collaborates in a professional and respectful manner by making recommendations that will help support resolution of a situation.</li><li>May be called to serve on a team or committee as a subject matter expert regarding appeals by patients challenging dismissal from clinical practices.</li><li>Maintain compliance with OU Health policy on flu vaccination and TB testing as applicable.</li><li>Clearly and effectively documents a patient or visitor complaint by making every effort to capture the concern from the perspective of the complainant and taking their voice forward in good faith.</li><li>Maintains working knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Patient Relations team.</li><li>Follows internal controls and processes designed to promote adherence with applicable laws, accrediting agency requirements, and federal, state, and private health plans. Escalates concerns or recommendations in a timely manner to appropriate chains of command.</li><li>Seeks advice and guidance as needed to ensure proper understanding in the performance of duties.</li><li>Assists with the onboarding and training of new personnel as needed.</li></ul>General Responsibilities:<ul><li>Performs other duties as assigned.</li></ul>Minimum Qualifications (level 2):Education: Bachelor's Degree required.Experience: 3 years of experience in a healthcare position that provided direct patient and family interactions, or 3 years of experience in a risk management position with direct navigation of patient and visitor complaints involving regulatory oversight.License(s)/Certification(s)/Registration(s): None.Minimum Qualifications (level 3):Education: Bachelor's Degree required.Experience: 5 years of experience in a healthcare position that provided direct patient and family interactions, or 5 years of experience in a risk management position with direct navigation of patient and visitor complaints involving regulatory oversight.License(s)/Certification(s)/Registration(s): Certified Professional in Health Care Risk Management (CPHRM) issued by the American Society for Health Care Risk Management (ASHRM) or Certified Professional in Patient Safety (CPPS) issued by Certification Board for Professionals in Patient Safety (CBPPS) required.Knowledge, Skills and Abilities:   <ul><li>Ability to review patient medical records in an EHR.</li><li>Working knowledge of service recovery and de-escalation techniques.</li><li>Proficient in written communication and letter composition.</li><li>Strong communication skills with a diverse range of populations.</li><li>Excellent interpersonal skills with the ability to effectively work collaboratively with all groups of people including executive leaders.</li><li>Demonstrated knowledge of patient safety principles.</li><li>Proficient in computers with proficiency in MS Office products.</li><li>Ability to think analytically, make decisions based on information provided, and apply critical thinking and problem-solving to daily duties.</li><li>Able to work in a challenging, rapidly changing, and fast-paced environment with multiple high priority deliverables.</li><li>Maintain skills in resiliency to be able to process and handle difficult interactions without causing further escalation of the situation.</li><li>Maintain emotional intelligence and awareness.</li><li>Ability to multitask on a routine basis.</li><li>Must have strong telephone and verbal communication skills.</li><li>Be able to speak publicly in a team or committee setting.</li><li>Maintain a professional appearance and be willing to meet with complainants or representatives in-person within a hospital setting.</li><li>Must be a self-starter and driven to be highly productive with minimal supervision.</li><li>Has a firm grasp and can exemplify empathy to patients and their representatives.</li><li>Must be able to speak and write fluently in English and can navigate communications as needed through translation services.</li></ul>#cb<h2>Current OU Health Employees - Please click <a href="https://wd5.myworkday.com/oumedicine/login.htmld" rel="nofollow noopener noreferrer" target="_blank">HERE</a> to login.</h2><h2>OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.</h2>

OU Medicine, Inc.

Patient Relations Specialist

Billing

Communication Skills

Compensation and Benefits

Computer Skills

Data Entry

Data Quality

Documentation

English Language

Federal Government

Health Plan

Healthcare

High Reliability

Hospital

Human Resources

Interpersonal Skills

Leadership

Legal

Maintain Compliance

Medical Record System

Medical Records

Microsoft Office

Onboarding

Operational Support

Operations

Patient Safety

Presentation/Verbal Skills

Regulations

Regulatory Compliance

Reimbursement

Risk Management

Staff Training

Team Player

Time Management

Translation Services

Writing Skills

Paid Sick Days

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Subsidized Commuting

Employee Referral Program

Flexible Spending Accounts

Employee Events

Tuition Reimbursement

Work From Home

Life Insurance

Military Leave

TEMPORARY

CONTRACTOR

ADAPTED_NOW

HOUR

Preferred Bachelor's degree in related fields like Human Resources, Business Administration, Computer Science, MIS, or other related field, or an equivalent combination of formal education and the following job-related experience: Experience related to HR processes and/or data. Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

<div style="font-family:'arial';font-size:11pt">Genesis10 is currently seeking an HRIS Analyst for a hybrid position with a Major Energy Company located in Tulsa, OK. This is a 6 month contract opportunity.This role focuses on supporting HR data integrity, reporting, and advanced analysis to enable informed business decisions. The ideal candidate will partner with HR and IT to enhance system functionality, drive process efficiencies, and develop dashboards and reports to highlight key workforce insights. This is a hybrid position requiring three days onsite per week.Responsibilities:<ul style="margin-top:4pt;margin-bottom:0"><li>Support HR data integrity, reporting, and advanced analysis to enable informed business decisions</li><li>Partner with HR and IT to enhance system functionality and drive process efficiencies across HR systems</li><li>Develop and deliver dashboards, reports, and data visualizations highlighting key workforce insights (e.g., demographics, turnover, engagement, compensation)</li><li>Perform analysis of HR data to identify trends and support decision-making on complex business issues</li><li>Build reporting solutions that provide actionable insights for HR and leadership stakeholders</li><li>Collaborate with HR process owners to maintain data accuracy, compliance, and consistency across systems</li><li>Advise stakeholders on reporting capabilities and HR system functionality</li><li>Translate HR business requirements into system and data needs in partnership with IT</li><li>Support HR system and process projects, including system enhancements and third-party integrations, in partnership with IT</li><li>Conduct testing, audits, and validation of HR system functionality and data flows</li><li>Assist with change management activities related to HR system updates and process improvements</li></ul>Requirements:<ul style="margin-top:4pt;margin-bottom:0"><li>Preferred Bachelor's degree in related fields like Human Resources, Business Administration, Computer Science, MIS, or other related field, or an equivalent combination of formal education and the following job-related experience:</li><li>Experience related to HR processes and/or data</li><li>Experience and/or training related to Enterprise applications</li><li>Experience in identifying, researching, and analyzing systems software problems, and perform systems evaluation</li><li>Experience utilizing Oracle Cloud reporting, Power BI, advanced Excel functions, and SQL</li><li>Experience in reviewing system reports and creating correspondence</li><li>Experience executing multiple projects at a time while remaining organized and prioritizing effectively</li><li>Experience in researching, preparing and composing systems operating procedures and documentation, reports, and correspondence</li><li>Experience communicating effectively with various populations</li><li>Experience developing and presenting information to individuals and groups</li><li>Demonstrated ability with application of arithmetic and computer math</li></ul>Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.If you have the described qualifications and are interested in this exciting opportunity, please apply!Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:<ul style="margin-top:4pt;margin-bottom:0"><li>Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.</li><li>The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.</li><li>Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)</li><li>Behavioral Health Platform</li><li>Medical, Dental, Vision</li><li>Health Savings Account</li><li>Voluntary Hospital Indemnity (Critical Illness & Accident)</li><li>Voluntary Term Life Insurance</li><li>401K</li><li>Sick Pay (for applicable states/municipalities)</li><li>Commuter Benefits (Dallas, NYC, SF, and Illinois)</li></ul>For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Genesis10 is a professional technology services firm that operates under the brand names Genesis10, Dev10 and New Journey.  
 
<ul>
<li style="margin: 0; vertical-align: baseline; overflow-wrap: break-word; font-kerning: none">Genesis10 focuses on IT and business roles at Fortune 500 companies throughout the U.S. </li>
<li style="margin: 0; vertical-align: baseline">Dev10 provides entry-level professionals paid programming instruction to work on compelling projects at great companies as a Software Developer or Data Professional. </li>
<li style="margin: 0; vertical-align: baseline">New Journey focuses on placing individuals in non-IT roles.    </li>
</ul>
Our team of experienced recruiters can help you find the ideal job to help your build your career.  We care about people.  We care about you.

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Patient Relations Specialist OU Medicine, Inc.

HRIS Analyst - Hybrid Genesis10

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