Supports contact center services by: supporting customers (e.g., internal stakeholders, members, patients, providers, doctors) with information and resources or directing them to the appropriate party, with minimal guidance; and tracking, escalating, and resolving routine and non-routine issues reported by a wide variety of customers (e.g., internal stakeholders, members, patients, providers, doctors), with some guidance. Job Summary: Provides customer service representation by supporting customers with information and resources or directing them to the appropriate party while following minimal guidance and tracking, escalating, and resolving routine and non-routine issues reported by internal customers, members, patients, providers, and doctors.