Research includes data across channels such as surveys, focus groups or other qualitative research methods, member feedback channels such as email, and consumer or competitor posts in channels external to USAA such as social media, ratings and reviews, and other non-USAA digital feedback channels. Leads reporting structure, metrics and governance for all member, prospective member, and marketplace research, including leading cross-functional teams across the enterprise; Process development to support multiple groups beyond the Market Research organization.