Axelon Services Corporation(IT PSP)Knowledge Management Specialist Axelon Services Corporation(IT PSP)Knowledge Management SpecialistFairfield, CAFull timeContinuous Improvement & Metrics Define and report on KPIs such as: documentation coverage taxonomy completeness search success rate time-to-retrieve instructions percentage of documents with assigned owners recertification compliance reduction in duplicated or outdated documents Identify gaps in operational knowledge and prioritize improvements based on incident trends and NOC needs. Introduce user-centered improvements such as: keywords aliases symptom-based lookup service-based lookup incident-type navigation Track retrieval effectiveness and identify where users struggle to find the right content.