Responsibilities may include triaging calls, coordinating communication between team and clients, assisting clients, families, and other agencies in getting answers to questions, de-escalating of situations, maintaining program expenditures, coordinating management information systems, maintaining client confidentiality, and providing general clerical support to clinical and medical staff as assigned. Responsible for reception including greeting clients, answering phones, directing clients and families to the appropriate clinical staff as needed, working with callers or visitors to ease urgent situations or temporarily manage them until other staff is available.