Concierge Customer Service Representative TtecConcierge Customer Service RepresentativeAsheville, North Carolina$17.50 / hourFull timePromptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
NewCustomer Purchase Survey Representative TtecCustomer Purchase Survey RepresentativeAsheville, North CarolinaFull timeTransfers all inquiries, issues, concerns, or questions to the inbound Customer Relationship Center (CRC) team, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure outbound service level metrics are achievedCommunicate professional, grammatically correct information to customer inquiries and concerns regarding the pending survey; educate the customer on survey procedures and expectationsPlace outbound calls to customers to appropriately educate the customer regarding importance of the upcoming purchase surveyUnderstands use of technology, scripts, and product knowledge. What You'll Be Doing The Customer Purchase Survey Representative works under the direct supervision of the Customer Operations Supervisor; responsible for providing timely and professional outbound contacts with the client's vehicle owners to remind them of upcoming surveys regarding the purchase of their new vehicle at periodic intervals.