Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL ServiceOperations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSpere, or MCSA. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.